Kinney Drugs,

3873 Rome Rd, Pulaski, NY 13142, United States

"The prescription delivery is horrendous they have tried saying that they showed up to deliver to my place and when I looked outside there was no fresh tire tracks or footprints in the fresh snow this most recent lie about trying to deliver and there is no set time when they will show up a couple of deliveries it was after 8pm and once it was a normal hr around 6-63 but I wouldn't recommend using the delivery from these idiots unless you have no other choice"

"Great place to shop and c wor"

"Here’s the thing- my prescription this month is on back order, that’s not the pharmacy’s fault and I completely understand that, that’s not my issue. However, in previous months, it’s CONSTANTLY a struggle with this particular kinneys. My prescription will be in and available, verified by my doctor, and they’ll tell me it’s not. I have them check again- oops, it’s there. Once, I get it, mistakes happen. But every single month? There is always something. The older woman who I always speak with is rude as all get out as well, all the time. I don’t know if she has preconceived judgements or what, but she is constantly rude and condescending. She interrupts when you’re trying to speak and ALWAYS interjects before you’re even done talking. I let it go the first 3 times it happened, but this time I’ve had enough, and I will admit I was very blunt and firm, coming from a place of frustration because it’s always an attitude with this woman and as a customer I refuse to keep taking treatment like that, especially when it comes to medication. She could benefit from possible etiquette retraining for certain. As someone who works in the medical field, and two months away from graduating a nursing program, when it comes to patient medications, it’s nothing to be rude to someone about. I have also 16 years experience in customer service; and there’s a right and wrong way to talk to customers, and I don’t think she quite grasps that anymore. Again, this is not about the prescription being on back order, I can figure out a solution with my doctor in that aspect, it has nothing to do with the pharmacy itself and they aren’t to blame, my frustration comes from for MONTHS now, this woman is so incredibly rude and disrespectful, and it’s always a run around with her- even when the prescription is there. I’ve had others in the pharmacy who have been wonderful, but I always seem to get stuck with her, and I dread it every-time. Not that it matters in the big scheme, but it really sucks having to now switch pharmacies somewhere else further away, because I am just so, so tired of this woman. Please, teach her to do better."

"Overall a decent experience.They had everything I needed every time I went there and the workers are friendly and helpful . A lot of things there are overpriced compared to other stores though but that's to be expected I guess"

"I have been using the Pulaski Kinneys for 25+ yrs. Mark & most of the staff in the pharmacy & the store are great. They're always helpful, professional, & upbeat. There are a few of the young people working the pharmacy that tend to be cold & dismissive. Never, of course when Mark is there. They tend to be weekend workers that strike me as college students or fresh out of college people. Other than that, I do get very aggrevated when meds I've taken for yrs are not ordered upon the pharmacy running out of them until I need my next refill. My insurance coverage will not allow them filled even 1 day early so when I can get my refill I need it that day. When it needs to b ordered I miss 1-3 days of meds depending on how long it takes for them to finally get to the store. Those missed doses cause my health issues to flare up. Once that happens it takes a few days of being back on my meds for my symptoms to subside. I do not understand why when they hit the last of their stock they do not immediately order more in preparation for the next prescription. I can't help but wonder if they have more business than they can handle in such a small workspace. Maybe it's time to give the pharmacy a bigger share of the store. They handle the bulk of business there but only have a small fraction of the square footage to work in. Doesn't make any sense at all."