Tru by Hilton Asheville East

"Great hotel amenities, pool table, smokeless fire pit, very decent work out room with free weights, very nice breakfast bar. The rooms however, are so tight. Not in a on top of it kinda way, but in a crammed in, on top of each other kinda way. We've stayed one night and I've hit my shin on the sharp corner of the bed no less than five times already. Overall, however, it's a great place: clean, good service, etc."

"Very nice to be able to check in on the app and get a digital key. The hotel was very clean and had a nice snack and beverage bar available with a great selection of beers and other drinks. Great experience here at this hotel. We will definitely stay here again in the future."

"I would first like to thank BRIAN and JOCELYN for providing TOP NOTCH hospitality! I was late for breakfast and BRIAN made SURE I got something to eat. I asked JOCELYN to add 2 days to my reservation and she was very efficient, accommodating, and polite.They should BOTH get a raise! On the other hand, TERRI deserves a reduction in pay or just fire her a$$! She waited until I tapped on the glass to let me in at 2am! I know good and well that she heard the first door open! She was very condescending and nasty while my son and I were attempting to get my fees paid to get me checked in. Her comments.. "I don't know what to tell you, the computer does what it wants." "You gave me a card and it was declined and you gave me another and that was declined; and another." The sarcasm was beyond disgusting! I had plans to leave after 2 days, but BRIAN kept me in your hotel, I assure you! I suggest that you have Secret Shoppers monitor her who are not of her ethnic background!! I can think of no other reason for her poor(CHILDISH) behavior!! Her behavior and attitude would give your hotel 0 stars, but BRIAN and JOCELYN brought you back to 5!"

"The lobby area and dining facility was good. Breakfast was sufficient and interestingly enough, it also had a pool table. The downside was the smell from the cheap building materials used in the hotel. Seems they use Pine Sol to mop the floors as it covers up the foul odor from the cheap materials."

"The property is definitely pet friendly and is a "Junior" Hilton. Nice size room but needs more hooks in the bedroom & in the bathroom, plus a dresser rather than the pet bench. Great open shelf below the pet bench for our little one to "hide" though. Very clean property and super friendly staff. Other reviews said breakfast ends at 930am, believe it."