Bearmont Lodge 4179 Ole Smoky Way, Sevierville, TN 37862

"Pros: House is big, plenty of space, beautiful view, great location. However google maps/wazes gave inaccurate directions to the house and took us to a gated/closed road (so be careful if you arrive at night). Cons: # We didn't use the hot tub much initially during our 5-night stay until night number 4 when the temperatures started to drop. We noticed that night that the hot tub was very sudsy and cloudy (was not like that the days prior). We didn't think much about it as we thought this was due to the chemicals and decided to use it. The following day (in the sunlight) we noted this disgusting brown rustic film EVERYWHERE and a very dirty filter making the hot tub unsafe to use. One guest who used it the night before woke up with a rash on his body. Customer service became argumentative/not empathetic and said they normally do not clean it while guests are in the cabin, but she would "see what she can do" with no further follow-up calls. Needless to say, no one came out there to rectify the issue. # The twin bed in the loft: When we removed the sheets the mattress protecter and pillow was covered in urine stains. One of the queen beds sheets were not washed and had white crusted material stuck to the fitted sheet. #Brown water and poor water pressures was another major issue. The first day the water was coming out muddy color with very little to no water pressure. The company came out within the hour and changed the filter which was extremely dirty. This did help slightly with the water pressure as long as no one was taking a shower....if someone was taking a shower, or using the washing machine, then there was no water to the rest of the house (to the point that we were not even able to even flush the toilets). The water would be intermittently brown/tan color the rest of the stay after the filter was changed. #No AC or windows that can open in the loft area. If you are using the fireplace, it becomes a furnace in the loft. # No board games supplied #Bathtub was not clean on arrival to property #Second kitchen was not stocked #No beach towels for hot tube #No hair dryer for 3 bathrooms #Fans were not working and covered in dust #Only had steak knives- noting to chop or peel with These cons are very similar to the complaint listed on the VRBO reviews page on Aug 6, 2021. Which to me states they did nothing to rectify the past issues. I hope this review helps."

"Love this vacation rental. Perfect for large families or multiple families. Saw mama bear and 2 cubs on front lawn a few times."

"Beautiful place!"

"This is a first-rate lodge for a large group. Very new and clean. It has lots of room, living spaces as well as sleeping space. Very comfortable and an amazing view from the spacious deck. Well equipped kitchen on main floor and a second kitchen on lower level. Very close to the "back entrance" of the national park and lots of hikes and scenery. We would definitely stay here again."

"Amazing place, great view. Tons of nature would go back."