Marshalls 40-24 College Point Boulevard, Queens, NY 11354

"I have been a customer in this store since they opened, I always frequent it, because I love the prices and brands they sell, very accessible to anyone, I have never had any problems with the employees, they have always been very friendly, today, Sunday, January 21, 2024, I had a very bad experience with an African American man, I don't know what position he has there, maybe it's security or a store employee, I didn't ask his name or his position there, big mistake on my part, I had a lot of clothes with me that I wanted to buy, I decided to put the clothes on some suitcases to make sure which of the clothes I would buy, then an African-American man appeared to me in a very rude manner, told me to remove the clothes on the suitcases and to look for a shopping cart and thus put my clothes inside, I told him to give me a couple of minutes and that I would do it soon, the man got very upset and told me not to disrespect him or else he was going to throw me out of the store. And I responded that I was not disrespecting him, I just asked him to give me a moment and I would go get a shopping cart and put my clothes inside. The guy became more rude to me so I decided to ignore him, he was going shopping and wasn't looking for trouble with anyone. I have never had problems shopping in my life. This is the first time that this has happened to me and an employee very rudely approaches me. I don't think this is the way to treat customers. My big mistake was not investigating the name of the man who had this altercation with me. I hope the manager this store will come to know about incident. I know that almost all the employees are cordial and sometimes there is a bad member of the team, as in all businesses. I have been a customer for over 30 years of TJ Max, Marshalls, because I love it!!"

"Hi, tonight i purchase 18 items but store person charged from me 19 items… when i came home i discovered i item casher charged double, i called store but no one Ans my call …. how can i solve this matter? please advise me. Thanks"

"The store has so much to offer and I was able to find so many good deals. But the employees’ attitude leave nothing to be desired. I asked to use the bathroom before I start my shopping but they have this weird rule that you need to ask an employee to open the bathroom for you. I asked but they pointed to each other. No one wanted to help. They don’t have customer service. The employees are just here to earn their few bucks. Pity!"

"Always a lot of people. Pretty good variety. Long line to pay for the merchandise but line move rather quickly."