Lowe's Home Improvement 901 Frank Sottile Boulevard, Kingston, NY 12401

"Went to return some fittings without a receipt. Maybe a $10-$15 return. They wouldn't give me store credit. It's not like a large money amount I was returning. They advised they neded to be able to find the purchase in the system or bring it up by my credit card. My card was compromised so that didn't work as I had a new card. I bought it at Highland Lowes and now I can only return to Highland per Kingston rules. Horrible experience. Read their return policy before making any big purchases here. A lot of "may" or "up to their discretion" in it. I won't be making anymore purchases here now that I know how they are. Supposedly it is the new return policy as of 2023."

"We needed PVC pipe cut for a home project, the worker who came to assist us was completely disrespectful and unwilling to help. We told him what we needed done and his replay was “we don’t do home projects” we will cut the pipe to just fit in your vehicle and that’s it. Meanwhile your website clearly say we cut pipe for free. Does not specify anything about just getting it cut to fit in your vehicle only. We thought Lowell’s was a place to come to get help with home projects. Guess not in Kingston!! Off to Home Depot."

"I was looking for a specific wood and screws and each time I found someone that worked there, they just pointed where to go and never lost a step as they walked past me. After an hour of this I finally gave up and went to home Depot where I was taken care of right away."

"Purchased a STAINLESS steal sink just a couple months ago and it has already rusted and doesn't come off. Terrible quality :( last time I checked stainless steal isn't supposed to rust especially in just a couple of months."

"Absolutely terrible. The store is actually quiet on Saturday morning* No one to help with tiles or prepared to help - just shrug shoulders and say they “know nothing about tile” , so many announcements paging for help , no reaction from staff. Awful (*perhaps because of the service or lack of). Update …. after an hour and a lot of requesting Phil has come to save the day. Phil gets five stars ⭐️⭐️⭐️⭐️⭐️"