Michaels

"I visited this store on 7/23/2023 to make a online curbside pick up for daughter. We entered pickup spot #2 and depressed the link on my phone and provided the requested information. The response to this action action informed me that someone was on their way to deliver our pickup order. After ten minutes, I decided to enter the store to find out the status of the pickup order. I assumed that they were shorthanded like many stores to day. When I entered the near empty store, there two young clerks were behind the counter with no customers. When I inquired about the status of the order, the young male clerk looked at me with a puzzled look on his face. He immediately directed me to the online pick up order area. The clerk found the order and handed it to me without checking my phone for the appropriate QR code. Apparently the two lessons were learned: 1. the curbside pick up process is online order does not function in this store and 2. there is no security in place on the disbursement of pick up orders. I was little disappointed in the treatment at the store and wanted management to be aware of this customer service failure. On 11/7/2023 we had happened to open one of the products we ordered. We delayed in opening the package because it was going to be used in a classroom and there was no need to open the box. When we opened the box, we discovered that (3) of the (5) drawers were damaged. We contacted Michael’s to report the damage and ask what the company can do to compensate us for the damage. They were quick to notify us that nothing could be done. This is absolutely the worse customer service. Do not expect anything from Michael’s that even resembles great customer service. Based on our experience, I recommend that no none should shop there."

"Awesome store with a lot of great products for an unbeatable price!"

"They have a lot of items in many household areas. 1 star demerit for cluttered shelfs and unorganized glass sections. Countless lyrics trying to look for items behind overstocked shelves"

"Always such a helpful team to guide you to what you're looking for. Great selection. They could expand by offering more place card options with table tent versions."

"Have a great selection of paints but would not honor their sale. They had a large sale on their paints a dollar but one got to the register they would not honor it told me somebody moved the sign or move the paints I took a video and showed them the manager said sorry the sign is on individual paints I told them look the paints I have are where the dollar is they still refused because it rang up more so I put everything back I lost the sale for me I will now go to another store."