Winsupply of Kingston NY

"I am contractor and also do plumbing. I go to wind Supply for my all plumbing needs the courtesy and the respect they give you makes you feel like your family they make you welcome. Can't say enough about the owner and everybody they're always working together as a team. when I'm renovating a new bathroom or a old bathroom I sent everybody to win Supply. They have a great showroom when you go see all items for your bathroom needs. Tell them that G sent you."

"A couple of winters ago, we found Win Supply of Kingston and were very pleased how quickly they helped us in the middle of a snowstorm. Their excellent customer service turns out to be tried and true. When our hot water heater died a couple of days ago, the owner himself emailed me immediately with our options to choose from and the next day and the staff was extremely helpful with home delivery and arrangements with the Central Hudson rebate incentives. Fair prices, great service, responsive staff, and a valuable service. I cannot recommend Win Supply more highly!!"

"Very friendly and knowledgeable staff. They had the part I needed IN-STOCK. The staff also opened the box, explained the part to me and how to install it myself. They treated me like a human being, and I really appreciate it. They gave me the confidence I needed to get the job done that I was mostly unfamiliar with. Thank you."

"This was literally one of the worst customer service experiences I have EVER had. I would give zero stars if I could. They told me it would take one month for my materials to arrive. After waiting a month and half, I called them only to be told that it would be an additional two and a half months. When I said I wouldn't have ordered knowing it would take that long, they basically shrugged. After waiting four months for my shower materials, no one called me to tell me that they had arrived. They then tried to deliver the supplies on the wrong day when I was out of town. I had to screenshot them a voicemail FROM THEM to prove that I had requested delivery for Thursday. Worst of all, we had ordered the particular materials because we needed an off-center drain on the shower pan. Yet the drain was centered. When I spoke to the manager, he tried to say that my contractor had signed off on the order (even though he hadn't checked to see how the order was placed yet). Then, he basically said I had no recourse even though the shower installation ended up requiring the drain being moved and hence was more expensive. When I got a little heated, he then hung up on me. I am following up to see if I can file a complaint with the BBB about being offered no recourse for not getting what I ordered."

"Extremely knowledgeable, very professional, courteous, and friendly. They've had everything I've asked for in the way of plumbing supplies, so I see no need to ever go anywhere else."