Home Services at The Home Depot

"I had Melissa come out to my house and have a $800 deposit for windows to be installed in June. Next, a gentleman came to measure the windows so that they could be fabricated to the specific dimensions. Finally, I received a phone call, a text message and an email with the date and time the windows and the installers would be coming- June 3rd. My partner and I took off of work for the installation. In May, I received a message that the date was changed. After talking to Steve and letting him know how difficult it is to get time off especially in June the date was returned to June 3rd at a later time. After, The day of we spent the morning moving all the furniture, rolling up the rugs and taking down all the blinds, curtains, and associated hardware in preparation. We were getting nervous and called after the installers missed the scheduled time for installation but only got a voicemail box at Home Depot. Another hour another call, then another. Finally, Steve called back to say he had no idea what happened and if they didn’t get there by 3pm they weren’t coming. He offered no contact for the installers and no hope of them meeting their obligation.After that I requested a refund and will let you know how that goes. I intend to take my business to Anderson- they did my neighbors windows and storm door and he was extremely happy- they came when expected and did what was expected- with a quality product. It’s sad when you cannot count on a big name business to follow through on their commitments and they waste your time and leave you disappointed with no windows!"

"In and out today, crowns were small. Need to improve the produce."

"This Home Depot is truly a team. I have never had a better experience at a big box store. The kitchen design staff is astonishing in the way they went above and beyond their jobs, enlisting the advice of the lighting specialists, researching questions. I live in Manhattan and it was strange to have the experience of a family run business at a Home Depot."