Lowe's Home Improvement

"I was so pleased with my visits this morning, I needed some soil. Of course the garden center is an open, but a very nice store employee said, may I help you and he loaded everything on my cart and help me check out and then write to my car. I was very appreciative. Thank you."

"Customer service has been absolutely awful. We have been trying to order a smart shade since Black Friday and it still has not been ordered. We’ve tried calling the store and no one returns our calls or no one picks up the phone. The only way we get to talk to anyone is by physically going to the store. Even then it’s difficult to find someone to help us. I wish they would get their act together. We already paid for the shade back in December."

"BUYER BEWARE ON MAJOR APPLIANCES! My wife and I bought a refrigerator through this Lowe's store to have an actual local person involved in the process. If you expect good and helpful service, look elsewhere for it. Our order got shipped out of Syracuse and damaged in the process of installation. The Henrietta store could care less about helping out a customer who probably got them a commission for the sale. We got forwarded to a call center who was not sympathetic to a simple request of replacing the door that was dented by the installation technicians. The delivery was rushed, shoddy, and no care taken for my house or the appliance. I will be taking my business elsewhere in the future. Update: 12-28-23 After spending more time on the phone with Lowe's, their solution is to make me go call GE to get this issue resolved and also call their delivery service myself to find out why the service didn't contact me about the property damage they caused during the installation. My opinion about Lowe's continues to lower and I will definitely be giving Home Depot my business for large purchase in the future."

"I have purchased numerous items from Lowe’s over the years. Their staff have always been pleasant and helpful. The selection in each department is very good. The prices reasonable, except now with inflation. But we are all dealing with that. I recently went to Lowe’s for a few items. I was very disappointed to find no cashiers and only self serve registers open. The associate helped me cash out my purchase. I can’t say that I will never shop at Lowe’s again, but I will definitely stop to check out your competitor to see if they have cashiers. Not everyone likes self serve. And you are losing money and customers every day you don’t have cashiers."

"Bought a washing machine and paid for delivery, installation and for the old one to be brought out. Delivery driver leaves the new washer in the middle of our entry way and leaves. Says it’s bc he’s not allowed to touch our washer hoses due to some rust. (They came right off when I installed it myself) I call to be refunded the extra money and I’m told by the warehouse manager that wasn’t going to happen and that they don’t do installs anyway. Apparently the sales reps at Lowe’s will promise anything to get you to buy."