Big Lots 8015 Oswego Road, New York 13090,

"So many items in this store such a variety, there is food, furniture, household goods, small appliances all sorts of items in this store well worth checking out. They also have a good amount items that come in and out for every season and holiday. A very good shopping experience....."

"I went here tonight with my boyfriend who bought some movies. One of them wouldn’t scan and the cashier was the rudest person I’ve ever met. Poor customer service doesn’t even explain it. She said “nope I can’t scan it” and tossed it and said we couldn’t have it. Like you don’t act like that. I work in customer service and even if I hate my job or am having a bad day, whatever reason she could use, I wouldn’t act like that. If I didn’t know about something I would get the manager and say “I’m sorry it’s not scanning, let me get a manager and see what we can do!” Not act like that. The manager was super nice and that’s why I am giving this a three star because the manager came and was so nice and let my bf have the movie by just scanning another. Thank you to the manager for being so nice! I never write reviews because, again, I work in customer service and get how hard it can be, but she was so rude I had to. Again, thank you to the manager! No hesitation she just knew what to do and was so nice and we didn’t give the manager a hard time or anything because things happen!"

"It’s a wonder Big Lots is still in business. They are consistently out of their sale items and when you ask if they will substitute, employees literally bark at you shouting “no!” This happened again today when I went in for a half price package of toilet paper which was their daily deal. It was barely lunchtime, and their shelf was empty of this one brand, but overflowing with other brands. I asked where this particular brand is and they said they ran out. It’s barely lunchtime, so that means they didn’t have enough of a supply for the sale. When I asked what they were substituting, the guy literally snapped at me saying “nothing!” Then they suggested I call the home office to complain and wrote down a number for me to call and of course it was a wrong number. Haha… This is not the only store where those happens. What Big Lots fails to understand is when someone like me comes in for an item that’s on sale, I typically spend at least 10 to 15 times the cost of that one item by buying other things in the store so they actually lose a great deal of business by treating customers like they have no value. Big Lots, as a whole, has taken a nose dive in the past couple years. Stores are dirty with dim lighting, and the employees, especially at this particular property in Liverpool, NY, look like they all come from a homeless shelter. it’s obvious Corporate doesn’t care about the appearance they give or in keeping loyal customers. Seriously… How hard is it to substitute a pack of toilet paper?? Big Lots needs to clean up their act or they’re going to go the way of other retailers of late. Personally, I’m done with Big Lots. I don’t care what they have on sale, I’m shopping elsewhere. If this retailer is still in business this time next year, I’ll eat my hat because I can’t eat toilet paper as they are out of my brand."

"best place for all Holiday Decos"

"Big Lots is a fantastic store with a range of affordable and quality products. It’s always a pleasure shopping here, as one can often find great deals and interesting items. However, I’ve noticed that the organization and stocking at this particular location could use some improvement. Items seem to be a bit haphazardly placed, making it difficult to find what I’m looking for. I believe more efficient management in organizing and arranging products would greatly enhance the shopping experience at this location. Despite this, I will continue to shop here because of the value and variety Big Lots offers"