Tim Hortons,

5600 McKinley Parkway, Hamburg, NY 14075

"Only 2 people working! One person taking orders and one person making orders!line was out the door . Employees barely spoke English very hard to understand them very confusing and frustrating to order . Very dirty and disgusting! Flies all over the donuts/muffins and bagels counter was nasty!"

"Went to drive thru and within 4days they were out of cinnamon raisin bagels before 2pm twice. I questioned why this is so since bagels are pre made. Her excuse was that they were busy and low on staff. Second time the associate said she told me the reason they were out before and didn’t want to argue. News flash. Solve the problem. Make more or do two things at one time. Take a moment and bake more. Customers come to restaurant to get what they want. Why bother to come here when they don’t have what you order. I solved the problem. I went to the other Tim Horton’s down the street to get what I ordered and plan to NEVER go back to this location and hope the owner can solve this issue soon. Today I went thru the drive thru to order two drinks figuring that they wouldn’t be out of drinks . I was told that I was banned from this location because of how I treated the associate I spoke about above. I guess this is punishment for being frustrated about the situation above. Owner be aware to explain GOOD customer service and that people come to order from your menu and not hear excuses. Don’t worry I am banning that location myself and I truly hope that the owner takes care of straitening out this location."

"Tim Horton's has the best waffle,egg,bacon,& cheese sandwich ! Service is always fast and they are friendly. My coffee is hot and you can tell it's made fresh! The best thing, we had the car ahead pay it forward & we did too! Love it"

"So I ordered 2 Croissant Breakfast Sandwiches with just Bacon & Cheese, NO EGG! Instead I got Double Egg, Cheese & Bacon! I Didn't want any Egg. I threw out the Eggs, on Both my Sandwiches! They just don't listen, or don't give a Damn! This Tim Hortons was at the Union & George Urban Location!"

"I have never once been impressed by Tim Hortons service and the food is always underwhelming. But the coffee is so very good."