Claire's,

7600 Kingston Pike #1146, Knoxville, TN 37919, United States

"WENT TO CLAIRE'S FOR A PIERCING ON A CHILD THE CUSTOMER SERVICE I WAS PROVIDED WAS HORRIBLE THEY WERE OUT OF EVERY EARRING AND THE LADY WITH THE ROTTEN TEETH CHARGED 90.00 FOR ONE EAR RING SHE WAS VERY UNPROFESSIONAL SEEMED STRESS AND OVERWORKED I WILL NEVER GO BACK TO THIS CLAIRE'S AS LONG AS SHE IS WORKING THERE WOULD HAVE WALKED OUT BUT PROMISED GRANDSON A PIERCING FOR HIS BIRTHDAY FORGOT ALL ABOUT ICING WENT THERE PRICES WERE MUCH CHEAPER AND STAFF WAS SUPER FRIENDLY"

"I was not pleased with my last visit to Claire's. The selection of jewelry was ok and that's the only good thing to report. The exchange policy they have created is nothing more than a scheme to rob more money from it's patrons. SO BUYER BEWARE!!!! I simply wanted to swap 2 pairs of earrings ($9.99 & $7.99) for 2 different pairs ($9.99 & $7.99). Easy and simple, right? Well, because I took part in a buy 3 get 3 sale, that's when the madness started. They wouldn't simply swap the earrings which were the same price. Instead, they devalued the $9.99 pair to $5.55 and made the free pair $4.44. So the only way to make the exchange WITHOUT spending money was to return both of our earrings for one of the new ones. STUPIDITY AT IT'S FINEST. Here's a thought Claire's, if I or anyone bring in items to SWAP, NOT RETURN, and it's an EVEN swap....DO IT!!! Quit trying to squeeze more money from hard working individuals."

"Today my daughter got her ears pierced again after a very traumatic experience in another Claire's a few years ago. The ladies who pierced her ears made her feel so at ease and I can't thank them enough. (I wish I got their name to add here as they both were great but one went above & beyond.)- She even stayed a late so they had 2 technicians on duty to conduct the piercings at the same time. Thanks so much for being so wonderful. We appreciate you and will be back. Hugs, Kelly"

"Normally OK, but this visit was different. Store was OK condition but the lady at counter gets negative 5 stars. Work at work and leave other business out of the site of customers. I would of left without purchase but son needed $8 lip balm."

"Actually less cluttered than most Claire's stores. Got a nice small purse for my daughter that she loves carrying around. Felt bad for the staff because they had some upper management in the store telling them they were all doing everything wrong. Unfortunate because the staff seemed real over it while being barked at by a higher up on a busy weekend."