KB Kitchen and Bath Concepts 1659 American Way, Myrtle Beach, SC 29577

"On September 1st my family and I moved into a custom home we had built in Myrtle Beach. We purchased $3200.00 in cabinets from this company ( this did not include counter tops or hardware). A few of the cabinets were damaged and we were told they would order new ones for us. They came in and were ready to be installed by the end of September. On Friday they sent a gentleman out with replacement parts to replace the damaged ones. Instead of replacing them he drilled holes were they were not supposed to be, he used spray paint to cover scratches that were supposed to be replaced. They are supposed to be soft close doors which do not soft close. On Friday I called the company to complain and let them know this was not acceptable. I was very upset and I was very ugly to the person I spoke to. Today is Tuesday and you would think the owner would’ve reached out to find out what the problem was. NOT a word from anyone in this company has. My advice to you would be take your business elsewhere to a company that can do the job right and cares about their customers because this one o obviously doesn’t care."

"Thank you to the staff at K.B. Kitchen and Bath Concepts. They were very helpful and determined to find me the correct parts to replace my broken cabinet ! Very courteous and efficient!"

"I recently remodeled my kitchen with KB Kitchen and Bath in Myrtle Beach. My experience with the MB team was very good! The Sales Representative, the Designer, and the Delivery team were great to work with. They had good suggestions and good communications throughout the process. I feel the cabinets were a good value for the money and I am thrilled with the overall results. With the Designer help, I was able to double the amount of usable cabinet space in my kitchen and improve the overall functionality. Thank you KB!"

"I couldn't ask for a better experience from a company. On my request, a technician was sent to our home to examine the issues we have with our kitchen cabinetry. The visit was prompt and very detailed. Tim, the technician, was very personable and very, very thorough. He ask us questions and thoroughly examined our issues. He made on site adjustments which we approved and took pictures of things he could not do during the visit. I owned or managed businesses during my life. I would hire Tim in an instant. He represents his company and himself very well. I want to also mention Trace. I haven't meant Trace yet but my phone discussions with Trace have been pleasant and my request for him to send a technician was handled promptly and without question. KUDOS TO KB KITCHEN AND BATH. I am a client - not an employee...I hope this continues in the direction we have experience.."

"We moved into a new construction home 2 years ago. Recently we decided to add to our existing cabinets, but did not want to completely remodel the entire kitchen. We knew that we had Aristokraft cabinets, so doing some local searches we found that KB Kitchen & Bath Concepts was an authorized Aristokraft dealer. One afternoon we decided to take a drive out to their showroom with the an existing cabinet door in hand. We were greeted by a young woman, who's name I do not recall, and told her what we were looking to do. She told us we needed to speak with another woman, who's name we also do not recall, but was on the phone and asked us to wait. Once she was off the phone we told her what we were looking to do. We wanted a large pantry cabinet to add to the end run of our existing cabinets. Looking at the door that we had brought with us, she IMMEDIATELY said no. She said that she "knew what she was talking about and that the color and style cabinet was no longer available, and that Aristokraft would not build one as they were holding on to their left over stock for warranty repairs". She pulled out a catalog and pointed out that she had "x"ed out all the cabinets that Aristokraft no longer produced and that there was nothing she could do. She didn't even attempt to call Aristokraft to see if anything was available because, as she stated, she "knows everything about Aristokraft and there is no way to get a pantry to match the existing cabinets". We asked what our options would be and she said that we would have to go with completely new cabinets to get more storage space. Once we made it clear that there was no way that would happen, she shrugged us off and went on a diatribe about the cabinets in her Florida home and basically tried to push us out the door because we were not going to get a whole new kitchen with her. Feeling pretty defeated we came to terms with her telling us in her "expert" opinion that we would not be able to get a matching pantry cabinet. We decided to speak with a cabinet builder that could custom make us a cabinet, and also looked into options of getting a close match off the shelf cabinet and color matching it to our cabinets. We took a few weeks to decide, and went with the off the shelf cabinet and have a stain color matched to our cabinets. $800 later we had the unfinished cabinet in our garage and I proceeded to begin working on getting this cabinet to match our cabinets. Hours turned into days, and I consider myself an average "jack of all trades", but being a perfectionist the work involved was taking much longer than I expected. At this point, I decided to go to Aristokraft's website and attempt to contact them to get the color code for the stain that they used on their discontinued cabinets. I quickly received an email from Abby (an Aristokraft Customer Service Specialist) responding to my question regarding the color and style cabinets we have and was duly informed that the finish and style cabinets we have ARE still available and we would need to talk to an authorized dealer to purchase any custom cabinetry. I informed Abby of the situation we were currently in and she was very helpful but had told us to purchase the stain to match we would also have to go to an authorized dealer to get it. There was ABSOLUTELY NO WAY we would give KB our business, so I went on the search again for a local authorized dealer. LUCKILY there was one, Br**K Cabinets. I contacted them and they were very helpful and were able to get us a quote to get the stain we needed to get. While deciding if we would buy the stain, we inquired about the possibility of getting an Aristokraft pantry. They said they would have a sales person come out and verify the cabinets we have and work on a quote for it. Needless to say, 1 month after contacting Br**k Cabinets we have an Aristokraft Cabinets pantry in the color and style to match our existing cabinets. (See Picture). Beware of KB and the customer service they have."