H&R Block

"Terrible experience. Paid for and used one of the advertised HR Block Tax Pros to prepare and file our 2022 taxes for us. Shortly after we filed, we received a notice from the IRS that our returns were prepared incorrectly, contained errors; and that we over-paid our taxes but almost $700! as a result . The IRS issued us a refund check due to the incorrect calculations by HR Block, plus fined us. When we called the HR block corporate office about their accuracy guarantee (refunding tax prep fee and any fines associated with the preparation error),we were told me must follow-up with the local office, of which corporate set the appt for us to do so. When we arrived to our appt, the office had no idea why we there and was very rude. We were told it’s up to corporate to honor the guarantee and accepted no accountability for their error, and said they would send on our complaint. Come-on HR Block, you can do better. You have lost a customer and will certainly relay our experience to others so they can avoid dealing with a company that doesn’t follow-thru and stand behind its guarantee and makes errors on their tax returns costing their clients money."

"I called the Boone office and set up an appointment but when I got a text message verifying the appointment it was for the Wilkesboro office. I immediately called back and the guy said he will correct the mistake and get right back to me. I waited all day and no call back. I went to another company and my taxes were completed in an hour at a much better price. H&R Block is terrible and I will NEVER go there again. So far 6 of my friends followed my advice and am hoping 20 more follow."

"My Tax refund was higher than I expected. Trudy is wonderful, she is kind, caring and always has my best interests at heart. She has processed my taxes for several years and I trust her. Thank you Trudy."

"We have used the same tax preparer for the last three years and she makes our experience enjoyable. She is easy to work with and is exceptionally knowledgeable. She provides us with tax tips and suggestions to lessen our tax burdens."