Bank of America Financial Center 1800 Blowing Rock Road, Boone, NC 28607

"Terrible location. Drove my wife from Abington, VA so she could open an account. Even got a speeding ticket en route. Drove an hour for her to be told her ID, Passport and old maiden name ID couldn't be used to open her checking account. The employee was very dismissive and rude. I will be closing my savings, checking and two credit cards asap. We will find another bank where we feel welcome. ✌️"

"We needed to notarize documents with witnesses. We just walked in and the team took care of us very quickly and efficiently (it took 3 people due to the need for witnesses). Thank you"

"Teller with the brown curly hair & glasses… Melissa, I think. How rude can you be? I say “Hi how are you” before handing her my deposit and she just sticks her hand out and stares at me. I say “hows your day going?” Ignored again. I’ll never give up… she hands me my slip & I say “ have a good day!” So loud you’d have been startled standing next to me… ignored again and she even rolled her eyes?!?!!! I’m a teller too, and she really blew me away with her attitude. No one like that should be customer facing EVER. She makes it seem like I’m inconveniencing her by speaking to her."

"I have never felt more welcome inside of a BofA that I did today when I visited this branch. Each individual was so nice and welcoming, even friendly. I have been to my fair share of banks in person, and most employees are acting miserable in life, or just flat out not concerned about you as a client, but this branch is the complete opposite. I also love how the branch manager sits in the lobby and greets clients as well! She doesn’t hide behind a door! Beth was great with my account maintenance process as well! Thank you all!"

"I came in to deposit a good bit of cash that I didn’t feel comfortable going to the ATM to do. Melissa was working with me but had a attitude and made several unnecessary smart comments. Not sure why she was being so rude. Apparently she wants us to fill out a sheet when depositing cash before getting to the clerk. When she asked if I had it with me before I could even answer she was like “nope you don’t? Great”. She was also rude about me not knowing how much cash I was giving her, it was hundreds of ones which i’m not going to count. Melissa said “You don’t know how much this is? You didn’t count?” She’s going to use the machine that counts my cash anyways why does it matter? She made me feel as if I were waisting her time when it’s literally her job and it a quick transaction. Not to mention there wasn’t even a line behind me or anything."