Bexley at Heritage 916 Sugar Gap Road, Wake Forest, NC 27587

"Beware of Bexley at Heritage Apartment community. If there was less than a one star option this property would have received it. These apartments are absolutely disgusting. The walkways and stairwells are infested with spiders and my unit actually had spider webs in every window well when we moved in. The first night I walked into the bathroom and a spider the size of a quarter dollar was in the corner. Not to mention waking up with a spider on the wall about three inches from my face. When I called the property manager, she calmly said that she 'needs to work on a power washing project'. That was a month ago. The same week we moved in the trash compactor was not working, but they had placed another huge dumpster in the parking lot (in front of a building) as a solution. Less than three weeks later the trash compactor is broken again, this time an email went out saying there is no place to dispose of trash - and management is suspending the valet trash that residents pay an additional fee for services. Residents are to keep all trash in their apartments until further notice. No timeframe given. There is trash all over the area, spilling out into the parking lot and now the street. Let's now add rats and cockroaches to the equation, not to mention a serious health code violation. Now for the actual condition of the apartment. We have a 3 bedroom and it is completely falling apart. This place is so disgusting a write up will not do it justice. The bathtubs both had black streaks running down the shower prefab inserts, not to mention dirt and grime all over them. The bathroom counters and floors had hair all over them, including huge hairballs in the corners. I have spent hunderds of dollars on rugs to cover the floors because even after thoroughly bleaching them multiple times, I still will not allow my family to walk on them barefoot. The counters are so old that the particle board is pulling away from the formica and the cabinets are gummy to the touch. The kitchen cabinets are covered with food particles that have been there for so long no amount of bleach could get them off. The refrigerator is so old the handles are yellow (supposed to be white), the fixed bottom shelf is cracked down the middle and of course there is food residue all over it. I will not keep anything but prepacked, sealed food in this place. We cannot cook in the kitchen it is so absolutely disgusting and we are going out to eat or getting take out for every meal. I even put all my dishes, pots, pans and bakeware back in storage and we are living off of paper plates until we can get out of here. When I contacted management to let them know how unsanitary it was they told me they had it cleaned 4 times and I could always enact my 14 day clause and move out. On top of unsanity condition of the apartment, we also have a first floor unit that does not have locking bedroom windows on both kids rooms. We notified management the day we moved in and were told maintenance would come out. We went out and purchased 'screamer alarms' and installed on all the windows. A week later, no response from maintenance and we had to go into the office and bring someone over to see the issues. They actually took pictures and maintenance couldn't fix it. TWO WEEKS later someone came out to measure for new windows and was appauled that they had not installed temporary locks. The window rep was going to discuss the temporary lock options with the office before he left. Again, nothing. We have been here 5 weeks now and the property management has not taken one step to ensure the safety of my family. My husband had to contact the regional manager, who never responded. The property manager then sent maintenance over with a few pieces of wood to put in the windows. My husband has been sleeping on the couch for 5 weeks so he can hear if someone breaks in. The negligent response to a safety issue that had been brought to their attention multiple times is a very big concern. We will be moving out as soon as possible."

"They think because they paint the buildings it's all nice and good? Go inside. Outdated appliances Mold Filthy stairwells and breezeways Go somewhere else where if you are paying the outrageous rent at least it's MODERN and clean"

"I was a resident here for two years in two different apartments. 2 bedroom and then a 3 bedroom. The apartments are located conveniently across from groceries and restaurants. The grounds are well kept and flowers and trees abundantly decorate. Pool and clubhouse are always in great condition. Playground and grills are also offered for use. The apartments we lived in were clean and damage free when we moved in. Anytime a maintenance request was submitted, prompt response by the crew came within hours. (We never had an emergency repair) the staff always was professional and friendly. There were a lot of community opportunities offered hosted by the staff like bagel day, wine and cheese night, and spring plant day. I would highly recommend Bexley at Heritage to anyone looking for an apartment home."

"I moved in mid April of 2022 so I have lived here for roughly 7 months. This place is extremely beautiful decor wise and it's located in a very convenient spot here in wake forest. I live on the first floor with neighbors above and to the side but have never heard any noise. These apartments are extremely noise proof. Any maintenance issues get resolved in a very timely fashion. The staff here is very nice as well! They also have the option to have a personal garage here as well which is very nice and convenient. Overall I would absolutely recommend this place to anyone who is looking to move into a nice,safe,and well accommodated location."

"I moved in this week to Bexley at Heritage, and I could not be happier. Julia and Kerry were really great in helping me thru the leasing process and getting me settled in for my stay here, in very quick order. They certainly went above and beyond, and I would HIGHLY recommend this upscale community if life takes you to Wake Forest, NC. First class all the way, and the amenities are great, too."