Fairfield Inn & Suites by Marriott Raleigh Wake Forest

"I had the worst experience possible at this location. A year before our stay I booked a room block with 40 miscellaneous rooms for our friends and family coming into town for our WEDDING. The sales and hotel staff could not or would not make time for me to see a room so I could see if they would be big enough for myself and the bridal party to get ready in. Frustrating, but not one of my biggest issues with this establishment. About a month before the weekend (prior to our block release date) I had to personally reach out to the sales staff because a friend was having trouble booking a room in our block. They did take a few days to respond (nbd) but when they did, they let me know there were no rooms left or available. THAT WOULD HAVE BEEN Nice TO KNOW AS THE BRIDE. I then asked for the list of blocked rooms and there were only ~24 rooms in the block! Where did my other rooms go?? My husband and I had a few follow up questions from this drama, and they have still not been responded to. Fast forward to wedding weekend - our hotel welcome bags were not given out to all of our guests. I had to have my guests ask for them post-check in. The hotel staff told our guests that they were going to call the cops on them for hanging out in the lobby area and kept yelling “disperse! Disperse!” In all the hotels I have stayed at, I have never had an experience like this and it made an already stressful situation (PLANNING A WEDDING) even more stressful. I chose the Marriott because I thought they would be #1 in service. Apparently I was wrong."

"Terrible experience. We stayed in Wake Forest with limited options for a stay. Hotel is simple and clean. Rooms smelled super musty. We had two rooms and switched to adjoining during the stay and those rooms smelled too. It seemed that it was the AC that was making it smell so weird. The AC was sooo loud and woke us up off and on throughout the night. One day our rooms were not cleaned at all - only fresh towels were brought but not made up. Ok- so that alone was blech. I accidentally left my family's clothes in a Fairfield Inn laundry bag on the way to my sister's house. I realized a few hours later and someone had taken them. Like a big part of our luggage for the trip. The hotel staff looked around and after a filed police report and seeing camera footage (where they confirmed someone took them) they told me tough lukc "someone probably threw it away." And that was their demeanor. Just barely indifferent. A regional sales rep called (almost a week later) and was very sweet and sympathetic. However, basically was told the same thing. They wouldn't do anymore to help track down the bag (almost $600 worth of clothes inside). I asked could they do anything at all to help mitiagte costs - even $10 off each room per night - they said no. At the end of the day, they saw someone on camera walk off with my family's clothes from their lobby and made no efforts to help address anything. BOO. And that was after the stinky rooms."

"This hotel is mostly shiny and pretty. The decor is nice and well maintained. However, the bed was tired and towels frayed. I like that they have shampoo and soap dispensers rather than single serve bottles. But one of ours was no longer attached. Rooms are very quiet as I never heard any noises from next door or other floors. Breakfast had decent variety. The staff food refreshed and the area clean. Work out room much better than average. Pool is tiny."

"This is one of the prettiest hotels I’ve ever been in. When you walk in the door you feel like you’re in a boutique hotel. We had a very quiet stay, the room was great, the front desk reception was warm and professional. A great stay! Highly recommend!"

"Hotel is wonderful! Rooms, lobby, exterior all very well kept, clean, and inviting. Staff very friendly and helpful. Visited for a family reunion and got a great group rate, would stay here again for sure. Only minuses - - the pool kept closing due to several issues. - thin windows permitted too much noise from outdoor patio area where people were gathering too late at night."