Gibson Brothers Furniture Inc. 279 North Main Street, Mooresville, NC 28115

"We had great service here and there is a great selection with plenty of customization options"

"You get better customer service at the DMV. Questionable quality and atrocious customer service. They make it really difficult to want to support local business…"

"As long as you have no issues with whatever furniture you purchase, you will be good! The employees, including the delivery people were super nice and friendly and helpful. However, if there are any issues they do NOT stand behind their products. I had an incredibly disappointing experience! I so very much wanted to support this local business that sold furniture made in the USA but after the experience I have had I will not buy from them again, nor can I recommend this business to anyone else. Very frustrating and difficult experience with unsatisfactory results."

"I will start my review with the positives. Rex was the sales person that helped me choose a recliner. He was so helpful and patient. The guys who delivered the recliner were very nice and kind. The Southern Motion recliner I purchased was damaged. I was told I could not return it but it had to be repaired. B. Gibson was the person who dealt with my issues. They sent a repair person from Fast Furniture twice to repair the recliner. The wrong parts were ordered both times. After numerous unpleasant conversations and emails plus a report to the BBB he finally agreed to pick up the recliner and give me a refund. I have never experienced worse customer service for a problem than with B. Gibson. This business has a long history and I am certain there must have been better customer service in the past. Hopefully that will improve for the future. I also have to question the quality of Southern Motion furniture and their lack of willingness to stand behind their products."

"Spent over 1-1/2 hours with the owner and he couldn’t have been more charming and kind towards my family. He was patient and explained all our options for ordering one of their ‘special’ sofa packages that would be available in 3 weeks if specific fabrics were ordered. I took samples home and he even called the factory to check price on an alternate fabric. Took me a week to come back to the store to place my order, expecting the price I was verbally quoted as understood over a long conversation and by my mother as well as my ears. Yet when ordering was taking place, the price jumped by $700 per sofa and I was told point blank with no empathy that is misunderstood as did my mother and family.’ There was no politeness left and we quickly went from feeling well serviced to a number he didn’t care about. No effort at all in tone or manner was made to acknowledge the misunderstanding was anything but our own fault. I would have happily listened further to his explanation of why the price was higher than he said. I’m 100% positive it wasn’t all in my head- but when a business owner shows that level of rebuff of a customer immediately, that’s not caring. I’m sad I wasn’t able to give this local business my business. My family has had its own business over 40 years and I’ve been raised to never make a customer feel like Richard just made me and my family feel. What a turn of face when the showroom goes from a weekday afternoon crowd of 1 family to a Sat afternoon with multiple sales prospects. Truly disappointed. Hope others get the charming version!"