Aaron's 457 East Plaza Drive, Mooresville, NC 28115

"I understand that if you are late on your payments you need to receive phone calls. What i can not understand if you are 2 months ahead of your due date why are they calling you to make an appointment? I spoke to the GM and the GM stated that unless i make an appt with them by phone and i will continue to receive phone calls. i received another call today. I called customer service week and no one returned my call. I called today and stated my complaint was closed without a Regional calling me. I asked for the Regional's name and she said she was not allowed to give me his full name. I have to wait another 24 hours for the regional returns my call. Well i will never do business with this company again."

"The appliances I have work great. One thing I wish they were better at is customer service and some grace. If you forget about your payment for 1 hour to 2 days they are calling you and will even send someone to your house to demand a payment. Sometimes people forget to pay their monthly bill or they are waiting to get paid or something out of their control comes up. Lets be a little more kind."

"Second time my appliance has been broken to no fault of my own. twice I sat for over 5 hours waiting on a dryer that is apparently not coming. they do not call you to let you know it's not coming. all they say is I'm sorry then reschedule with you and then do it. It's really hard to make a payment on something if I'm missing work to sit to wait for you to come pick it up to fix it. Just over it Seriously regretting the other appliance I have with them!"

"We opened our account here in June 2021. We have couches and a kitchen table. During the last 1.5 years, we have ran into a lot of different issues that interfered with making our payments on time. I have mostly dealt with Gemma and she has been wonderful. We have moved since we opened our account and there is an aarons much closer so us, but we will never deal with another store because that is how great Gemma has treated us as customers. It means a lot to receive that kind of care when times get rough. Thanks so much!"

"Well to start off I normally deal with the manager Bill Williams. He was moved to another store and I had to deal with the manage that took his place. I had just paid off my 65 inch TV, Surround sound and entertainment stand on a two year contract. So I felt pretty good about myself. I decided to purchase a queen size bed because at the time they didn't have a twin size for my son. Then, I decided since I'm taking college classes, I figure that I would get a newer computer with a thousand GB because my old computer only had five hundred. Not to mention did I tell you that I had already been making payment on a two year contract for my riding lawn mower. Needless, to say the experience that I had with the first manage which was Mr. Williams, he work with me to satisfied and value me as a costumer that is why I was able to pay off my two year contracts. Then, I met the new manager that replaced Mr. Williams. I thought that everything would go smooth but two weeks after starting a new two year contract. The delivery guy knocked on my door to ask me for a payment and I have not had the merchandise that long. Not to mention that I had already told them that I had hurt my hand and need surgery. So, they told me to sign up for there membership so, I can be covered which I did. So the delivery guy called Nate the new manage and he basically told me he couldn't wait till that following Friday to take my payment. So he ordered the delivery guy to take back both of my merchandise. I was truly shocked that they did this during tax time and plus it was three day from when I got paid. Later on when I found out that Bill Williams was back at the store as a Manager, when I went to make a payment on my lawn that I had had for one year and three month. Mr. William was shock that I was just making a payment on just one item which he know me for making payment on two to three items in the store. After I told him the experience that I had he said, Well let me make this right because we are not in the business of returning item. We are in the business of working with our customer." I was so happy that I got my computer back and I felt value as a costumer not as a number!"