Firelight Hearth & Patio 264 Biltmore Avenue, Asheville, NC 28801

"They ordered a Hearthstone wood burning insert for me and had it in the store within 10 days - I was particularly impressed with Ridgeline Chimney Services who the store recommended for installation - Brian from Ridgeline also worked me into his schedule quickly and did an outstanding job on the cleaning and restoration/repair of my old chimney and the installation of the new unit. He was very professional, courteous, cleaned the workspace daily (as it took 4 days) and always let me know what time he would be arriving. I will definitely use both Firelight and Ridgeline again in the future."

"We had a small problem with our new fireplace that was not installed by an authorized person. The owner of the store stepped right up and had someone solve the problem within a few days during the busy fall season! Great service"

"The store itself is clean and well organized, the salespeople are very knowledgeable and eager to sell their products. Unfortunately, when it comes to gas, they are single threaded through ONE single man to install. We were told an estimate of September, then December, and then ultimately January. Because the install is dependent on the weather, things can get delayed and it can be frustrating. They should find an additional installer vs relying on this one (albeit skilled professional) man."

"We needed to change our wood stove because ours was too big and overheated our home. I came in and talked to Alex who directed me to their Green Mountain as the best option. I had a lot of questions that you just can't find answers on websites. Comparative questions about different brands, different woods and the like. I was really concerned about burning seasoned pine in a catalytic stove, but Alex said it would work. I also asked him about "burning the stove off" outside, which I did. The smoke was so bad that I got really concerned if I had made a huge mistake in buying this stove. But I also had to burn it off outside due to all of the toxic fumes of breaking a stove in. So I changed the stove with the old one and started it up. You have to block the wood up to get it to breathe right. It started with no back draft or smoke in the house on the first light. I was gratefully impressed. It's been burning this morning on the coldest windiest day of the year. It's so comfortable in the house. I'm in a T shirt and bare feet and very comfortable. These guys know their stuff. You can trust them, their prices are fair. Do business with them, they know how to fill your needs and do you right."

"I went in with zero knowledge and a ton of questions. Not only did they take the (long amount of) time to answer every question I had, they didn't try to hard sell me on anything. Their attitude was, "This is what we have. If you like it, I hope you shop from us." I left, thought on it for a couple of days, and came back and bought a wood stove for my house. They recommended a chimney installer, who did an incredible job. I didn't have to lift a finger – Firelight coordinated with my installer for pickup. Everything about the purchase was a pure joy!"