Massage Envy 8201 Brier Creek Parkway, Raleigh, NC 27617

"Services at this Brier Creek site have declined. My therapist is good— for the time she shows up. My previous therapists have been on time—- I am tired of waiting thirteen minutes for her to show up. In addition, they closed a very quiet peaceful room to wait for our appointments and put in a sun table. Now clients wait in a noisy entry space where we have to listen to staff gossip. My problem is cancelling the contract—promises to send me paperwork ….and no follow through."

"Today was my first appointment at this location and first impressions say it all. My appointment was at 9am. When I got there 15 minutes early, the door was locked. There were 3 of us standing outside wondering what was going on. At around 9, someone let us in and said she was trying to get the computers up and running. She asked us who are therapists were so she could let them know we were here. I told her Eli. She came back a few minutes later and said he was running late and was on his way in. At about 9:10, I heard the staff talking on the phone with someone. Then the lady told me that he wasn’t coming in today at all and that nobody else had any appointments today. She apologized and tried to set me up with another therapy they offer at around 10 (which I appreciated). I declined and told her my frustration with the mornings events. She said that they don’t open until 9 so that’s why nobody was there. The sign on the door says 8am, the website says 8am. She didn’t really respond to that. It was a very frustrating experience. I won’t be going back to the Brier Creek location. I’ll stick with my normal store next time. First impressions really do matter!"

"I visited this morning for a massage appointment with Mario. I read all the positive reviews and waited for an opening with him and it was well worth it. When booking a massage, you want to make sure that you receive the service that reflects what you pay for. Brier Creek delivered. I arrived ahead of my appointment and Tamara greeted me and got me started with the medical history and preferences questionnaire. Mario was on time and brought me back to the spa room. Everything was very neat, comfortable and quiet. Mario asked about areas that needed attention and my concerns. Mario has a excellent bedside manner as a therapist. He would do well as a chiropractor. Pressure was spot on and all areas of concern were addressed appropriately. The aromatherapy allowed for me to relax. I will be returning for a 90- min session with him soon. So far the membership has allowed me to slow down and make the necessary time for self care."

"The Front Desk has an ALL NEW staff, and it shows! They are outstanding to work with. Recently Victoria F. helped me find the right facial it’s for my 17 yo son. She talked to the therapist for me, and really went the extra mile. I met the manager, Sabrina, to let her know and she introduced me to the new front desk staff. Outstanding! They deserve a do-over if you’ve ever had a bad experience with the front desk!"

"I was a member for YEARS! Unfortunately within the last year, it’s difficult to get an appointment & once you find a decent therapist, they don’t stay working there for long. I cancelled my membership in June (with 17 days before my next months draft) and I was charged for another month AFTER canceling. I have attempted to call multiple times to speak with a manager about this and have never received a call back. The majority of the time you are left to leave a voicemail (they are busy at the front, which I completely understand) but never receive a return call. Save your time, energy, money & join The Now massage across the street. Such a disappointment after being a member for years."