UNC Urgent Care at Wakefield 11200 Governor Manly Way, Raleigh, NC 27614

"Went in after a positive result on a home covid test. Was asked at the front desk if I wanted paxlovid because the physician on call does not prescribe paxlovid because “it’s risky.” No alternative was given. Sought treatment elsewhere."

"I have been here multiple times whether for me, my kids or my husband and i have always walked out the door feeling better. Compassionate consistent good care. They do have a sign that says they treat patients in order of urgency not check in time. They have always gotten to me in a reasonable time and when im there they take the time to make sure im thoroughly ok before leaving."

"Nice people, horrible system. First, their website makes you believe that you are reserving an appointment (you’re not), and it doesn’t mention that walk-ins are accepted (they are). The “reservation“ time that the website generates for you isn’t an actual appointment - it’s just a way for them to spread out the flow of patients. When you get there you still are triaged with the rest of the masses, all of the people who just walked in. So don’t waste your time making a “reservation”. Second, if you do make a reservation but go in early to try and be seen earlier, they will ask you to check in at the kiosk. I did this. But because I had a “reservation“ in their system, the kiosk confirmed me as checked in but didn’t communicate this to the computer system at the front desk - so I was in fact not checked in and I was not on the list of patients being triaged. I waited for over an hour assuming it was just taking a long time to be seen, then went up to the desk to ask about my status and the girl said I wasn’t checked in - despite having successfully checked in at the kiosk. She was very apologetic and said, “oh yeah - that happens all the time. It’s just a problem with the system.” Really??? And this is ok how?? So after wasting 2 hours of my life that I’ll never get back, and being told it would be probably another hour or more to wait to see the SINGLE provider seeing patients that day (another issue), I got my money back and left. There are plenty of other urgent cares around."

"So thrilled to get into this facility! Check-in was easy...staff was quite professional. I even had ability to get chest X-rays there. If not for them, I would be hospitalized with pneumonia. Thank you so much, UC of Wakefield!"

"This place is truly a gem, especially if you have little ones. Have been twice now and the staff is always amazing. The front desk team is welcoming and works quickly to get you checked in. The care team is friendly and efficient-something I truly appreciate with a restless little one. This office is my first choice every time. A big thanks to the urgent care team for everything!"