HopeWay

"They are crooks! They owe me over $200 in overpayment. I had to pay upfront based on what we thought my insurance would cover, but they covered more. The financial specialist I was in contact with, Cristy Spencer, responded at first and said she would work on the refund. It has been months and she has been dodging my emails. I have called the Billing department multiple times and no one has picked up or returned my voicemails. They also tried to claim that I missed a day and charged me $325, but I had already ended my program before that date. Maybe this will finally get someone's attention because I am at my wit's end!"

"I am so pleased with the outcome my clients who have stayed at HopeWay have had. They have said that they feel like a new person and have a new take on life. In the event they end up not being a good fit or their insurance wasn’t taken they have helped secure them another option which I think was great. The campus is beautiful and has more of a retreat feel than sterile medical center which can help create a sense of felt safety as well. Lastly, the therapists I’ve collaborated on cases with were helpful and seemed warm and inviting."

"It takes a lot for me to make a public post about Hopeway. I never thought I would end up in a place like this, but I did. I’m no longer embarrassed, but now I’m empowered. However, it is imperative that anyone that reads the reviews has an opportunity to read one from someone that has been a recent resident. I can truly say Hopeway saved my life. Not only did Hopeway save my life, but Hopeway has made the lives of my family and friends better by helping me become a better person. I know me better, I have the proper medications and the proper tools in my mental tool box to help me be a better me. I’ve read postings that the food wasn’t good and other minor things that in the grand scheme of things doesn’t matter, when their calling is to help save lives, and that is what they are doing. I want to start with the CEO. I met her while I was there and didn’t know who she was initially. She personally came to help me with an issue I had without me asking her too. Within 3 minutes she solved a problem that helped eliminate a stressful situation that had been brewing for a couple of days. From that point I called her “the real ill na na”. Although her statue is small and petite, her walk and heart are bigger than life. Secondly, the front desk receptionist, Acacia is phenomenal. From the first day I arrived she greeted me with the warmest smile as she called me by name. She seemed to know everyone by name which was pretty amazing, and anything you needed, she seemed to be able to make it happen. Again, she came to my rescue and one of her acts of kindness for me I’ll never forget and forever be grateful. Since I’m a veteran I was in the veterans program which gave me Dr. Johnson as a psychiatrist and Tom Stagg as my primary therapist. Those two met my every need. Dr. Johnson’s medication management skills are amazing. He was able to prescribe the right combination of medications that has finally helped me see just how beautiful this world really is, which I haven't seen in many years. My primary therapist Tom has been working with veterans for decades, and he still has a heart and passion for veterans. During the day we had different group therapy sessions that were amazing. Every therapist that facilitated a session was knowledgeable and genuinely caring. With me being a 6’4”, 265 lb U.S. ARMY combat unit veteran, I am surprised to say two of my favorite group sessions were horticulture and music. In horticulture our primary therapist Bobbie had us making soap, which I used my entire stay and flower arrangements. I never would have thought I would find enjoyment in doing either. Going from shooting 50 cal’s and riding Paladin’s to making soap and flowers. Kaitlin our music therapist was amazing all around. I can’t begin to put into words what music therapy did for me, but I can say I know how to “Let It Be”. Let’s talk about the RN’s, LPN’s, CNA’s and BHT’s that work in the residential hall. Those men and women were God sent. I do want to give a special thank you from the bottom of my heart to Tammy, Judith, Karla, Donte, Curtis, Sarita, Sean, Daniel, Nikki, Jennine, Jackie, Francis and Harrison. As I said everyone that worked in the residence hall was amazing, but the ones I mentioned and I had some type of bond or conversation that helped me stay strong while missing three of my children’s birthdays and Thanksgiving. Being away from your family is extremely hard, especially during special moments. However, Hopeway made it bearable and showed me that I was making a small investment for a much larger return. Finally the support I received during the discharge process from Desiree made me comfortable and I knew I wasn’t just being thrown out, yet I was simply transitioning, and I had a mental health support team in Hopeway that I could rely on and call on at any time. There is only one person that is perfect, God, and one place perfect, Heaven. However, Hopeway is striving for perfection but there level of care and compassion makes up for any shortcomings. Thank you Hopeway."

"I attended Hopeway in August for a month. It was overall a great experience that I would recommend to any of my friends seeking mental health care. The living accommodations were very nice. I loved having access to coffee and snacks. This was my first time doing Art Therapy and I grew to really appreciate it. The Gender and Sexuality group was also amazing. Hopeway is very LGBTQ+ friendly, which I loved. Open mic on Saturday was also a blast and a great way to decompress after a week of therapy. I also feel like I am on a med regimen that works for me, after trying dozens over a period of years. The only concern I would put out there is the lack of accommodations for folks with special dietary needs. I will also say that the fire alarm was triggered by steam from the showers 5 times in a month, during which we had to evacuate and the fire department came each time. This was a trigger for some folks. If you need a higher level of care, Hopeway is a phenomenal, caring place."

"I stayed two nights here and was very disappointed with most of it. The psychiatrist was rude and condescending. I felt totally un welcome. The staff acts like everything is a bother. They were not very compassionate. My meds were not ordered in a timely manner. The classes did not seem to incorporate what I thought they should, which would be more of why you are there. I'm a bit older, so the walking was a lot for me. The food is terrible and like another woman said here, they don't take into account dietary issues of patients. I don't eat gluten and fried food. There is one meat, one veggie or two. No gluten free. The night time snacks are just junk food... crackers, Doritos and such. They could do a lot better with the food but feel like they don't want to spend the money. I was there 6 years ago and it's really gone downhill since then. I will say a few good things. The rooms are nice. They do accommodate you bringing your phone and electronic devices. I left after a few days and I hated that it didn't work out. I wanted to stay but after the psychiatrist spoke to me the way he did, I felt I had to leave. It has so much potential. Unfortunately, there are not a lot of choices in Charlotte."