Novant Health-GoHealth Urgent Care

"Cynthia Monroe: The staff and PA was very nice and inviting. They truly care a bout how bad I was feeling and wanted to assure I feel better soon. Customer service is excellent and I would recommend highly to everyone I know. They are simply amazing."

"Great experience - professional and hospitable. I came with my two children and they even provided them with some apple juice and goldfish…shout out to Tiffany for making our experience great!"

"Full disclosure: I am a healthcare provider and former Novant employee and prefer Novant for my primary care and any specialty/hospital needs. That said, this place appears to be a partnership between Novant and GoHealth. My mom had a poor experience here and I also had a poor experience. The issue is the ancillary staff are rude and poorly trained. If they are questioned at all, they just keep talking over you and then terminate the call. If they make mistakes, they are not acknowledged and these ancillary people do not seem to be either empathetic or knowledgeable. They make patients wait while holding personal conversations and when there is a problem, refuse to provide you with the contact info for anyone to assist or the email for concerns to be addressed. I was unlucky enough to have to speak with Keisha and she really does not need to be in a customer facing role as her people skills are non-existent. I also thought it rich that she felt confident enough to tell me that my issue was better addressed at a primary care provider and not an urgent care. Literally laugh out loud ridiculous. I would not advise going to this urgent care unless they provide some serious accountability and clean up from a management perspective. Of note, the provider, Jeffrey, was empathetic and followed appropriate treatment guidelines. Pathetic, poorly trained, and unkind, disrespectful ancillary staff are creating a poor association with Novant’s excellent reputation. I will go to my primary care for any urgent care and would recommend all other potential patients do the same. Avoid locations where GoHealth is a partner."

"The professionalism and the care we received from the staff, especially Jeff, Princess and Tiffany. They all took the time to show so much care to our daughter. I would love for them to be her primary doctor. They are an awesome team. Booked appointment online was easy and wait time was reasonable. The facility was nice and clean and they had mask and sanitizers readily availble at front desk.Overall satisfied with my experience. Now our daughter is feeling so much better and is back at school. I would definitely tell anyone to give them a chance."

"Extremely RUDE. This is the 3rd time we’ve come to this urgent care and the disrespect at the front desk is beyond believable. A nurse by the last name GUESS told us at 8:15M there was a 2 hour wait though the place was empty. I asked her if we were really going to wait that long being that it was empty and only needed a strep test. She raised her voice and said in a slow demeaning tone ‘let me say that one more time’. I could not take the disrespect. Of course I left and will not be back. Shame on Novant for allowing such rudeness in their facilities."