Banfield Pet Hospital 8150 Ikea Boulevard, Charlotte, NC 28262

"This vet has always been amazing when it comes to my senior cats. The staff is friendly and understanding. My only complaint is their lack of availability. If I need to make an appointment sometimes they won’t have anything open for three weeks at least, which is a long time when you’re worried about your pet! If they were to get more doctors on staff or figure out how to increase availability so making an appt didn’t take weeks, I would easily give this place 5 stars!"

"I think they do a great job. The people in the IKEA office know my dogs name and that makes me think they care a little more. They never rush me, answer my questions and explain to me exactly what they've done during my dog's appointment."

"My service today with unsatisfactory and a poor representation of Banfield. My puppy was dropped off at 8 AM this morning ( we were the first to check in) with swollen eyes and a few bumps on his forehead at 2 PM when I had not received a call, I decided to call them. The front desk clerk told me he has still not been seen & the doctor would call me as soon as they were done. By 330 I still had not received a call so I went to pick him up when I got there his eyes were still swollen and now he was covered with bumps all over, the excuse for not calling me to get instructions on a treatment earlier in the day was because they were busy! The paperwork says my dog had a fever of 102 and They have a sign behind their desk that says sick and injured patients will be seen first so can anyone tell me why it took all day for my puppy to be seen ? Or why I wasn’t called to give authorization for treatment? Or why you would let a dog sit in a crate all day who symptoms worsen over time without treatment?"

"Love this place!! Great staff and vets, also I definitely recommend the wellness plan. Having no appointment fees makes me worry way less about what qualifies for a vet visit, because I know they aren’t just trying to take my money. My first year with them isn’t even over and I’ve already saved 796$ on lab work, meds, appointments, and treatments!"

"I've been paying $40+/mo for almost 5 years for my cat's Wellness plan. I understand that this does not cover emergencies, but at least I would expect to have some help finding a location where they can check my cat. I usually go to Afton or Harrisburg- they are packed! Clearly, because they have good staff. I called this location to see when they had availability, and the receptionists were incredible, disregarding my pet needs. Don't even use full words to answer my questions, only ahem, naaa. I have severe doubts about paying my 2 cats' wellness plans when we were supposed to be clients and have this treatment. If Banfield wants to fact-check me, you are supposed to record calls, right? I will follow up later on my story with what happened when someone with not English accent like mine called for an appointment,"