Novant Health-GoHealth Urgent Care

"I wouldn't go back here. Three stars only because the nurse did her job and was so very kind. Without her, would be zero stars. The services they provide are extremely limited. There is no X-Ray - keep that in mind. They also refuse to treat conditions caused by car accidents. So don't tell them where your injury came from if you just want to see a doc!!! I went in for my scheduled time. The nurse was so very kind. I actually logged into my MyChart account to find her name and thank her, but they removed all record of me even being there! How crazy is that. They took vitals and everything and deleted it all! I mentioned that I wanted the doc to have a look at my ear. I was having ear pain after the accident and wanted to see if there was visible damage. Also was looking for a quick opinion on if any of my mild symptoms might need more attention. Get this - the nurse told the doc I was in a car accident. At first, they said I would need to be self pay to see the doc then. So, I said ok. I really wanted to see a doc. Nurse went back out. When she came back, the doc was still refusing to even come in the exam room. They told me just to go to the ER. I am not going to the ER for very mild concerns. Isn't that what urgent care is for? I don't know if it was Novant in general or just this place, but I would not go here for anything more than a simple antibiotic!!! Very worthless doc-in-the-box."

"Professional, friendly staff who helped me with insurance questions and checking in for my appointment. The office was clean and well organized. Dr. Mullis was thorough with a wonderful beside manner, addressed my health concerns and made me feel at ease with the diagnosis and treatment plan."

"Because I had registered before I got there it was easy to walk in. Confirm that I have pre-registered all the information was there for the receptionist my ID my insurance card was already scanned in. Made it very simple. The wait was short. I did have an appointment and Dr. Sameer was the consummate professional with great patient empathy."

"Unimpressed. Have been sick with a cold. Started getting better then it turned into bacterial infection, like it always does. Told the doctor I had a history of it turning bacterial, I had a history of it relapsing, even that I had been prescribed steroids in the past for it. She told me how antibiotics and steroids are over-prescribed and implied my previous doctor didn't know what she was doing. She was only willing to give me 5 days of antibiotics, because she didn't feel I needed them. 7 days later, my sinus infection is relapsing because I wasn't on antibiotics long enough. I feel like she didn't listen to me at all. Didn't ask me any medical history, just looked at what medication my regular doctor prescribed and made comments about those meds. She did not make me feel heard or valued as a patient. She was never rude, just acted like she didn't believe anything I told her."

"My visit to Novant Urgent Care on Park Road was wonderful. I did have an appointment, and was taken back within five minutes of my arrival. Dr Sapel has such a nice bedside manner and listened to my concerns. It was about 4:20 in the afternoon and she quickly referred me to get a chest x-ray at a Novant facility that closed at five. I was in and out in time to get the x-ray done. I highly recommend this facility to anyone that has urgent care needs."