Bath & Body Works 14135 Steele Creek Road, Charlotte, NC 28273

"Clean, well stocked, & friendly staff. I do enjoy shopping here."

"Came in and asked if I could return a defected item. I was told yes. I traveled to return the product at a later date and was told they can’t take the product back, I wish they would have told me there’s a time constraint when I first visited. I travel for work and had this defected item at home waiting for a day that I was back in town. Not impressed with the customer service at this location. Will not purchase wallflower holders anymore as they sell defected products."

"I just came into this Bath and body works location and I just want to say that customer service was phenomenal. If you need anything don't hesitate to walk in and ask for Judy. She is so positive upbeat and all around just an amazing human being. she knows her stuff and she doesn't hesitate to jump in and help in any way she can. This woman honestly should get a raise.. it's employees like Judy that keep customers retuning to this location. Again thank you so much Judy for all of the knowledge and help today!"

"I spend THOUSANDS of dollars at B&BW & this is the first store that I’ve EVER walked in to and was not greeted! Went the counter to pick up my order, wasn’t greeted! Got my 30 Wallflowers and they were all just thrown in a bag! They are GLASS!!! They should have been WRAPPED like every other B&BW store I’ve been to around the US! Spoke to the Manager and she’s standing there looking STUPID saying “okay, okay”! Then offered to wrap them! HELL NO I’m staying another 10 mins waiting for them to be wrapped when they should have been wrapped to begin with! If the MANAGER doesn’t greet you when you walk in who was standing right at the door I guess it makes sense that nothing else will be right!!! B&BW RiverGate get it together!!! Totally unacceptable!!! LISA DAVIS"