William C. Tallent VA Outpatient Clinic

"I do not understand why in this day and age the doctors cannot electronically forward prescriptions to pharmacies especially if its across the damn street. I ended up waiting for hours for a paper script."

"Avoid Dr Terrell & Dr Colwell. Extensive negligence has lead to nerve damage to my left side. Including my heart, limbs and face. I had to file a Congressional Inquiry to go to see a GI. Who diagnosed Gallbladder attacks I had been having for four years straight. Before and after every single meal. During those four years, I was informed that it was all in my head and to seek Mental Health. Now they are claiming the nerve damage is all in my head even after being diagnosed as the reason for my Gallbladder removal. A letter from Medical Center Director Dean B. Borsos confirms that my gallbladder was removed due to an “unusual neurological symptom pattern” AND that Dr Colwell denied this as a reason for a Neurological consult. When I spoke to Dr Colwell, he informed me that it was not only in my head, but that I was wasting his and “valuable patient time” by continuing to bring it up. I have been requesting a sit down with Dr Terrell, Dr Colwell and Dean B. Borsos for weeks now but have been ignored. Also of note for Dr Colwell: His Nurse Teresa will not only hide messages from Dr Colwell, but will try to make diagnosis on her own. She is not however a Doctor. If you value your loved ones: Avoid these Doctors at all costs."

"If possible I would give this facility a negative rating as is very much deserves. This place is highly prejudiced and the staff as well as the providers are very unprofessional. Instead of helping they’ll instead use anything that could be used to assist you against you and when that doesn’t work in their favor they will just flat out make up lies. If you try to defend yourself they will make it seem as if you’re the problem when that is not even the case. The providers and other staff members can talk to you in a derogatory manner but when you speak on it then you’re placed on their radar which is nothing but REPRISAL at its finest! From the moment I first walked into this place it has been terrible and has went to from just terrible to even more than terrible! Do not think that if you have a problem or problems with your quality of care that the patient advocate is going to help you because all they’re going to do is defend the doctor(s) even when they’re blatantly wrong! The providers and the staff can speak to and do you any type of way they see fit and these matters get ignored when reported but they’ll turn an ant hill into a whole mountain if they make claim that you’re a disruption. This facility uses more of its resources against the veterans than it does to actually helping them. It’s sad that veterans that go to seek help get a bunch of backlash when speaking out against not getting the quality of care that they need and deserve."

"Having moved to Knoxville recently I went to this clinic as I needed medical care. The care and treatment I have received here is Outstanding! Everyone here has shown genuine concern and have been very kind and helpful in treating my illness! I could not ask for a better team of professionals! Whether I see my care team or others in person or by video consult, the care I receive is top notch! In just 7 months I've had about 45 or more appointments with different individuals and they have ALL been wonderful! Thank you to those of you who work here and have helped me regain my health."