Woof Gang Bakery & Grooming Cary

"Very Rude, unreliable and poor customer care! I had concerns about taking my dog to the groomer because of the dryers. She’s very anxious about dryers and fans so I wanted to talk to the groomer about the dryer set up and other options I might have to ease her anxiety. I was promised a callback from the groomer, which I never got. I gave her until end of day. When I called back first thing in the morning, I was told the groomer still was not available to talk, I decided to cancel the appointment and they told me I would be charged around $40 for the cancellation. Had they bothered to call me back the day before as promised, I would have had enough time for the cancellation. Totally on them yet I’m expected to pay?? The rep was extremely rude to me and now honestly, I don’t feel my pet is safe being left alone with them. There are tons of GREAT groomers out there who are kind and sympathetic about your furbaby anxiety’s— my advice- DON’T go to Woofgang in Cary they are unreliable, overpriced, terrible customer care and rude!"

"While I typically have had great experiences with the staff, I believe that the groomers should be mindful on how the talk to and treat their customers. I understand that cancellations can be frustrating, but there is no need to talk badly about a regular paying customer where they can hear you complaining (the door between the lobby and grooming area was wide open). Although I could not do the regular scheduled grooming appointment due to unexpected time constraints, my dog still got a nail dremel AND we paid the no-show fee. So even though, I paid for the service ($15) and no-show fee ($35), I could still hear the groomers complaining. I will more than likely be going to a different location."

"Had an appointment for my grand dog. The drop off was fine. Had to pay before I saw my grand dog when I picked up. When I arrived home, realized he still smelled like dog, his ears were not done all the way (knots, long sections, etc), and his pantaloons were not trimmed the same as one had a notch. We had such a fabulous experience at the Apex store last year (Michelle, the very best!) but could not get an appointment with her. Our boy visits the Asheville location often and we always have great success there also. The Cary location has been a huge disappointment and we will not go back there. This review is the only recourse and a 2 star rating is generous."

"I have been a customer of this location for a number of years and have always been satisfied with my experiences–however a series of bad grooming appointments (three in a row) has forced me to take my dog elsewhere. Most recently, my dog was returned to me with an incomplete haircut and still smelling like he was never given a bath. Upon trying to rectify the situation with the front desk, I was met with denial and attitude over my complaints. I tip generously and am kind to staff, however I am not willing to pay as much as I have for an incomplete and poor job. Unfortunate, but we will be moving on."