Duke Raleigh Outpatient Imaging Center 3480 Wake Forest Road, Raleigh, NC 27609

"I will NEVER go back to this place. Do yourself a favor and don't go. There are so many other options. After getting to the Duke Hospital campus early, with the paper in hand for a bone density test and the address being 3400 Wake Forest, Ste 100, on the paper, and never being told ahead of time that the real address of the building is 3480 (and that the ENTIRE CAMPUS is 3400). I was sent one by one to FOUR different places around the campus by staff there before finally getting to the correct building (different address than on the paper I was given). I was then 12 minutes late. The check in woman was surly, unapologetic and VERY unfriendly and said if I was more than 5 minutes late they couldn't take me; that they were entirely booked up for the day, but I could wait for an unknown amount of time to be fit in (how could I be fit in when they were completely booked???). I drove over 20 miles to get there and then this. NEVER AGAIN."

"They have a schedule Issues. They try and load the rooms up and expect no issues to be encountered. Was scheduled for a colonoscopy at 10:20 finally was rollled back to start at 12:52. They said unexpected delays which supports their scheduling problems. Typically you account for things like polyp removals by assuming that a percentage of patients will need them and account for that in your schedule. When your primary purpose is to maximize profit, you assume perfect world conditions and no issues so schedule back to back. That is how duke schedules their procedures, perfect world and maximum profits. If you are aware of this and know that a simple procedure may become an entire day event that is ok but be aware of their scheduling incompetence and indifferent attitude when it comes to schedules"

"I had a procedure here today. From check in until I left, I was treated with respect and with warmth by friendly caring people. I am so glad I chose this location for my procedure. All safety measures were in place but still you felt the care. Thank you Receptionist , Radiology, Doctor, Cytology Technology, and Kristina. YES, I will return if more care is needed."

"The customer service is awesome. I was scheduled for a mammogram at 9am and an ultrasound at 12pm in a different building. Penny who did my mammogram and it as painless as possible found out that I had another appointment at noon. While I was getting dressed, she checked with Elaine who does ultra sounds and they were able to switch my appointment. I was out by 10am for both appointments!! AWESOME customer service!!!"