SpringHill Suites by Marriott Charlotte at Carowinds

"Very nice hotel with a great staff. The only downside would be the confusing road leading from the main road into the property (it's shared with Carowinds Amusement Park). Nice free breakast is a plus. We stayed in January, so I'm sure the entire experience would be different with the park open."

"Cockroaches all over the hotel including in our room. The breakfast was mediocre but nice to have included. The location was wonderful, but it was still quite a long walk at the end of an amusement park day. We asked for housekeeping which we were told was included at no extra charge, no they never came and did anything. We had overflowing garbage, our beds were never made, the bathrooms were never cleaned, and the floor was never swept."

"Had a great stay in town for a birthday. Great last minute price on a king. It was clean and the staff was courteous. Carowinds is right next door and the park was lit up for an event making the ambiance nice."

"Stunning hotel, friendly staff, clean room and great breakfast options. Was really happy that it was incredibly quiet and the bed was comfortable. Nice big parking lot, felt very safe traveling with trailer. Would definitely return."

"Let me preface by saying that I am a front desk agent for Marriott and was disappointed with this hotel. The location is convenient, but that was the only thing I was impressed with. Upon entering the room I was met with a clogged toilet. I called the front desk and was told someone would take care of it. No one came so I went down there and the 3 or 4 people standing behind the desk acted shocked when I said I called about the toilet. They told me they didn't have maintenance so they'd give me the plunger. I personally didn't care that much but as someone who works for the same company, I know that handing a guest a plunger rather than doing it myself or sending a house person is not Marriott standard. There ended up being a bar of soap in the toilet? Also my friend got locked in the bathroom super early in the morning when she didn't even lock the door. When we tried sliding the door open it literally started pulling the wall in. Front desk lady didn't seem shocked when I went down (because the phone didn't work) and told her so I would assume that's not an uncommon occurrence. Someone came right away but imagine she stayed in the room by herself and got stuck. Could have been a way worse situation. The front desk agents overall were not hospitable. Very short with us and didn't look at us when speaking. The staff working with breakfast were very friendly."