Pet Supermarket 354 George W Liles Parkway, Concord, NC 28027

"The staff was very friendly. Excellent selection of products."

"I'm not a big expert on fish, but I've been taking care of several for years now. Warning, isolate any fish you buy from here and treat them for ich and other diseases. The fish I got from here ended up killing my other fish from ich, I didn't catch it until it was too late. I guess I should have known better, but I'm heartbroken. A simple warning or heads up when buying them could have saved my other fish."

"The store manager, Ryan, was super helpful and friendly. I enjoy coming into this store and my dog loves it too! She is sporting her new harness from the store!"

"I’ve been shopping at this store since the day they opened as they impressed me so much on multiple levels that I abandoned shopping at Pet Supplies Plus. I’m a picky dog owner and love their Performatrin brand dog food as it meets my dog’s nutritional needs. I also love their store brand puppy pads for my special needs dog. I spend hundreds every couple of weeks. However, this store has had a major decline in the past 6 months or so in not only customer service but also cleanliness and animal care. This past visit will be my last as I can’t continue to support a company that allows this type of care in their stores. I’ve made phone calls previously which has apparently fallen on deaf ears. Today there were 3 employees standing the register area chit chatting while the store was disgusting. There was an old dried pile of cat poop by the window behind the strollers by the cat cage. The fish tanks have algae build up on the glass and the filters are clogged with loose leaves from the plants. The reptiles have dirty water bowls with algae. There were scissors out where any child could grab then, boxes all over the floor which I tripped on going into an aisle, an open ladder in the middle of the aisle and larger items hanging off the shelves. Under and around the bird cage was a huge mess which can be a slip hazard, the plexiglass portions in the small animal tanks are disgusting and the smell is awful. At checkout there was zero customer service. The Fourth Key, as stated on her name tag, didn’t even acknowledge myself or other customers."

"What a fantastic experience!!! My daughter and I just swung by for some cat supplies and to check out the new digs, but we received a whole lot more! The staff was great, Sky showed us all around, and introduced us to all her fury friends! Very knowledgeable staff, and the animals were clean, loved and happy. I don’t think I’ll go anywhere else!!! Thank you Sky!!!"