Petco 8070 Concord Mills Boulevard, Concord, NC 28027

"We recently adopted a dog during an adoption event at PetCo. Jon told us about a 30 minute master class he was offering that day to help with transition and answer basic questions. He was wonderful to work with and answered all of my questions. My biggest concern was introducing our new dog to our two seniors at home. He patiently walked me through the steps of a safe introduction and positive reinforcement. His 30 minute master class made the transition to 3 dogs a safe and positive one."

"We had our two dogs get a wash and nail trims. The ladies that provided service were great, and I got the appointment with only a one day wait. For our Labrador and Chihuahua, the total cost was $88. We did tip for their service. The app is great for communication, and they reach out using both texts and emails. A great experience."

"I went in today to purchase a hamster. Just shortly after opening. First, the lights weren't even on in the store. Their truck had just came (I'm guessing) and there were pallets and carts everywhere. It's a good thing I didn't want to look at anything. I only saw one associate working. It seems she was possibly a manager, cashier, and helping with the pets. She was clearly agitated at having to be there in the first place. I waited while she checked out a customer. When it was my turn, I said I need help with hamsters. She said something like "Oh my God I new you'd say that". She was frustrated I could tell. However, I've been a customer service manager for 8 years now. I understand being frustrated. There's no need to take it out on the customers. She made the comment about her being older when typing in my number... if you can keep up, maybe retail isn't for you. No need to be so irritated. She definitely needs customer service skills. The store needs more employees working. Perspective is everything. The lady that helped me, her name was Janene. Not likely coming back to this location, especially if I have to deal with her again."

"Yolanda did the grooming of my dog on 08/29/23. She poked his right eye with a sharp object. When I picked up my dog, I asked what happened. She said it’s been there when I dropped which is a total lie as I pay close attention to my dog and I’ll know if anything like that happened to him. She took the help of front desk guy to say yes to what she lied about. My dog couldn’t open his eye for two days which scared me. He has been on antibiotics since last 10 days, still cannot open his eyes now and then. Enclosing the pictures from today. It would have been nice if she at least admitted her mistake. My poor dog suffered because of her. Never to this grooming place again as my dog’s safety is more important to me."

"Had bad experience been to plenty of petcos and groomers for my dogs , first time going to this location, groomers seemed like they didn’t even wanna be there. Had an appointment at 11:15, didn’t get checked in until 11:38, Groomer Letty, kept adding on shampoos for a 13 pound poodle mix, he was matted and I understood he had to be cut short , but his head and ears weren’t bad,I asked to keep hair on ears and head. I’ve worked at a veterinary hospital I’ve seen even worse and groomers didn’t make their dogs looks bad after the cut. She said she would call if it took longer than 4 hours, didn’t get an update decided to go to store to pick him up, by time I got to store she called me at 5:15pm, I have never seen my dog like this ever, worst experience. Also she must of also have him some treats I didn’t approve of because he has constantly been having diarrhea since being picked up. If you can’t handle a groom just let the client know."