Quality Inn Concord Kannapolis 1601 Concord Parkway North, Concord, NC 28025

"I love to feel like I’m on vacation and even though I stay local at this hotel, it is a nice home away from home! The hotel staff is very nice, accommodating, and welcoming! Along with the staff, the hotel itself is very nice and although they seem to be busy with guests, it is a very relaxing and quiet stay! I’ve stayed here a few times and each time it has been a great visit. Would definitely recommend to anyone traveling and requiring a nice affordable room, with all the comforts of home and safety."

"Woman behind counter said breakfast was till 10, it ended at 9 so wife daughter and I missed it. Cable is pretty much rabbit ear tv. And even though I reserved a handicapped room they didn't tell me they were all booked till I got here. Merry Christmas wife couldn't get in the tub."

"Stayed with a pet. Required $100 cash deposit which wasn't disclosed until check-in. I assumed it was in case our miniature dachshund had an accident in the room. Before entering the room, I saw a tear in the shear tucked behind the curtain through the window. I didn't think much of it. It is an Interstate exit motel and well-used. Upon check-out they stated my dog tore the shear. When I said it was there when we checked in, they said housekeeping would have never cleared the room - which was a lie because tear was there before we walked into the room. They also stated it was our responsibility to inspect the room upon check-in. That statement was not on the deposit form (which they kept and did not provide a copy until I demanded it at check-out). They kept the deposit. I strongly suspect this room is a set-up room. IMO they rent the room to unsuspecting guests with a pet, hope they do not notice the tears hidden behind the heavy drapes, and collect the $100 cash deposit. The staff were oddly matter-of-fact about this like it was routine. I was not so calm about being taken. My mistake for assuming the small tear was normal wear for this type of motel. I learned my lesson, I will never stay there or another Choice hotel. I contacted Choice and they pawned it off on most properties, including this one, are independently owned and operated. Inspect your room carefully and report every defect if you have to leave a cash deposit! You could be a target for a scam."

"Usually I don’t leave reviews but this is unacceptable. I booked a night at this place on 9/14 for 9/24. Unfortunately plans have changed and I had to cancel. I called on 9/18 to cancel the room and the clerk wasn’t helpful. I asked to speak to a supervisor and she told me to call in tomorrow after 10am. I called on 9/19 a little after 10am and was told the supervisor is not in and they don’t know what time she’s coming in. I called in the afternoon that day and she wasn’t in either. I called again again on 9/20 and was told the same thing saying the supervisor comes and goes. The same thing happened on 9/21 and today 9/22 I called again and got a rude person saying she doesn’t know the supervisors schedule and that she can’t cancel my reservation. With one day to go, my reservation has not been cancelled and I haven’t been successful in reaching the supervisor. Not a great way to run a business. After reading other reviews, I shoulda never booked here to begin with."

"The beds are comfortable. That's the important thing. It's also the only nice thing about this place. In the 3 days of our stay our room was not cleaned once. The continental breakfast was ok. Not much was offered, but what was there was decent. The walls are thin and we had people outside our room talking into all hours of the night, which made for very little sleep. This was due to the "smoking area" being located right outside of our non-smoking room. It's a pet friendly motel and they require a cash deposit of $100 (though the website says $60) that is returned at the end of the stay. We didn't know we'd need cash so we had to leave and track down an ATM, which was annoying. I probably would never stay here again, but I've also seen worse, so there is that."