Hilton Garden Inn Charlotte/Concord

"The hotel is undergoing renovations. I had a first floor room across from the pool. There was music playing in the hallway all night which I could hear. The room was clean and comfortable. The front desk was friendly. For breakfast I only wanted a bagel and a yogurt (single serve Chobani) and was told I could get them a la carte. I was rung up at the bar and asked for my room number; shame on me for now checking but those 2 items were more than a full breakfast. I was a but surprised by that, and didnt notice until after I had checked out. Good location, convenient to the highway."

"Do not stay at this Hotel! The only thing nice about this Hotel was the the main lobby - clean, modern and updated. The rooms are horrible! They are old and dated. The beds and bedding were old and very uncomfortable, including the pillows which were like laying on sheets of paper they were so thin. We had two Queen beds and both were terrible - one definitely needed to be sent to the dumpster! You could feel the springs in your back and it dipped down when you lay on it. It had no support whatsoever! Absolute, worst 2 nights of sleep! Woke up cranky from lack of sleep and being so sore in the morning that you could barely walk around. Not something you want to deal with when you are on vacation! The A/C unit had an annoying rattle - upon investigation we found the two filters were completely covered in a inch or more worth of dust and grime. It looked like they hadn't been cleaned in years - disgusting! We clean it ourselves - your welcome Hilton! The room was dark and gloomy, even with all lights/lamps lit. The TV was dated and the remote only worked half the time (had to push buttons 10-20 times before they would work) - frustrating! The shower curtain was old and ripped and didn't keep the water from flooding out behind the toilet every time. We had to use our towels to sop up the water. We asked the one staff person up front to send dry, clean towels up to our room - we NEVER received them of course! The staff and house keeping were non-existent! Finally, for the price you pay per night you would think you would at least get complementary breakfast included, or at least some coffee, juice or something! Most other hotels provide this. Needless to say I would not recommend staying here!"

"Very nice hotel, staff was polite except the cleaning lady. She made her way in our room even knowing we were in there and then placed her cart in front of our door making our way out very difficult with the trolley. Pancakes were tasteful."

"This hotel is very, very nice! The staff are very sweet and friendly. My room and the hotel in general were incredibly clean. When you walk into the lobby, you immediately smell white tea and sage, I think? Very calming and like you are home. At least, that's how I felt. My room was very spacious. Great water presser. This will be my main hotel when I travel to Concord."

"The hotel is clean and well maintained. The lobby, elevators and bar area have been renovated. The room I stayed in was clean and odor free. The beds we're comfortable. Strong water pressure. Air conditioner worked and the room felt like an ice box. My room had a mini fridge, coffee maker and mini microwave. The reason for 4 stars is the furniture was dated and badly chipped. Functional just not visually appealing. The pool area was clean and well stocked with towels."