Valvoline Instant Oil Change 2401 South Boulevard, Charlotte, NC 28203

"I have been coming to this particular Valvoline for about two years and I always leave satisfied with their professionalism, efficiency, and willingness to help! I’ve always been greeted by friendly faces and pleasant attitudes from all the employees. Their interaction with each other also is a bonus because you can tell they work well with each other. Today I specifically want to draw attention to the manager Chris, and Lamonte. These two gentlemen were super helpful and definitely set the bar! I’ll continue to get my vehicle serviced here!"

"Took my car in for an oil change I couldn’t make an appointment with the Audi dealer until December 1 and I need a because my light came on and I spoke to one of the mechanics before I got the work done and wanted to make sure that they accommodate my Audi Q7 which needs European he put my information in the computer and then they started to work on my truck I looked at the screen after I paid and saw that they were going to put the wrong oil I. My truck! So I had to tell the mechanic that I wanted nothing but oil in my truck and if they couldn’t provide it then I had already purchased the proper oil that they can use. Long story short after coming home and getting in my truck the next day I saw a BIG puddle of oil under my truck in the driveway! Then while driving it I heard something clanking as well so instead of taking it to the south BLVd location I took it to the statesville rd location and they redid my truck over and said that the gasket was not put on correctly. Now I decided to check my truck again and it is still leaking oil and the plate underneath is not even screwed on either! LWTF! 11/22 update it is still leaking and somehow they messed with the wrong part and my alternator belt came off! Please go to a professional or a real mechanic! 11/23 UPDATE I emailed the company back as requested and as of today still haven’t gotten a response in my car is still leaking oil which I had to put 5 quarts in because it was on empty. This is Outrageous that I have to deal with this issue that I’ve never had before. 11/27 UPDATE: So ever since I emailed them with my complaint and claim number I have now gotten a returned response as of today! Very unprofessional at solving a problem that they occurred on my Audi! Will be contacting the BBB now! 11/28 they finally sent me and email warning my Vin information so that they can look me up so I sent them the Vin information and they tell me I couldn’t be found in a system which is untrue. So I sent them a copy of my receipt and emailed it back to them until this day. I still haven’t heard or got an email back in reference to my issue with my oil still leaking. Update 12/12/23- still haven’t heard back from Valvoline about the leaking oil changes that they did on my car! What good is emailing them back about a claim and they still don’t do nothing to resolve the issue or a refund!"

"The best team EVER! These are My guys! Customer service is IMPECCABLE here! Best place to have your car serviced.They will not play with your time! Great job to all! Management make sure you take care of your people and they will continue to take care of us!! REWARD THEM!"

"I have visited this location twice and have been pleased with both visits. The staff I have dealt with have been pleasant. As fast as prices - I don’t take my car to the dealership so I can’t compare. But it seems reasonable. They usually have discounts online that I have used as well. Always check before or while you’re there!"

"I never tried their service before but I had to go today to try it because im leaving town and my dealership is fully booked. Long story short, their prices are even higher then the dealership. I have a V8 sport car and I really care about what goes in my engine. When I pulled in the lady treated me and drove me in. I asked her simple question to see if I am in good hands or not. “ which one is good for high mileage” she said all of them. I was like ….. ok!! It took her good 4min to find my engine oil cap under the hood. No issues. The idea after her answer and having a hard time to find the oil cap ( her daily job most basic step) really throw me off. I am panicking untill my next oil change, I do full synthetic oil and that thing costs me 130$ when at my dodge dealership costs me 91$ Definitely not coming back there. ( im not blaming the lady who helped me, I am blaming the shop for not training that lady) When I left there was another guy who was doing oil change and he looked at me and said exactly “ your first time as well?, I said yes and my last one. He said me too”"