Jiffy Lube 742 Cherry Road, Rock Hill, SC 29732

"The technician required us to stay in the car while they changed the oil, which could have been dangerous. I told him we are normally asked to exit the car and go inside to wait in the waiting room. The tech could not change the type of car in my record using the iPad and scanning the VIN. I was in my 2001 PT Cruiser, but the record reflects my 2016 Buick Enclave. They did not vacuum my car, but vacuumed other customers cars."

"I went to get a oil change on sept 2, 2023. I plainly told the young man I want synthetic blend. This young man puts full synthetic oil and comes and tell me this is what you have been putting in the truck. I explained clearly i just got this truck and I asked for synthetic blend Delco. I was charged 138.87 for a oil change that he decided to Put in hisself, the truck was under someone else name. The young man tried to tell me I needed a engine flush did not. I will never return there again for anything. Horrible experience."

"Quick service nice sales. No pressure for "add on" . BUT $35 higher than competitor!! I used synthetic oil. Reasonable cost on air filter. Outside of price, good experience."

"I just had my first service done at Jiffy Lube and I can say with full sincerity that I will be returning! Micheal and Ken serviced my car and they had the best customer service. They worked with me and took into consideration my situation and we found a solution that worked for all of us! Not to mention the environment was very clean and the problem and solutions were all laid out for me in a comprehensive manner. I'm so grateful for all their help and they have earned my loyalty! A+ service guys!"

"Not good. I had hoped to be able to use this new store near my house to work on my Lexus SC300 but time and again they have shown they are incompetent. They broke fan cover by leaning on it, said they would replace, never did. Installed rack and pinion and didn’t line up steering wheel. But the real kicker is they did an oil change and didn’t tighten the filter and it came off and dumped oil all in my clients driveway. When I called they told me to bring it in and they would fix it. I had to explain it is a bad idea to drive with no oil. They then said they would send someone out. Two hours and three calls later I asked the manager if I needed to call a tow truck and he said he had a guy on the way. Which was a lie because I hadn’t told them where I was. A guy finally came out put a new oil filter and oil in. I went to the store the next day and asked for them to clean up the oil all over the car and replace a tensioner wheel that was squeaking and they told me they were going to charge me $50. When I asked what about what you did to me yesterday I was told to fill out a claim. I will."