Fair Repair Auto Care 2855 Armentrout Drive, Concord, NC 28025

"Analysis Contact: 1/31/2024 Time of Service: 2/1/2024 12:10pm - 6:10pm Item: Honda Accord 2012 SE Service: Troubleshooting, Back Rotors, Back brakes, Radiator Flush, Power Steering Flush, Price: 939.13 Totals: 957.91 Time: 6 hr Demeanor: Polite, extreme focus on customer needs Work Focus: not enough info Work Quality: Good Experience: Initial contact with front desk involved me doing a price check on a full brake job with fluid changes. This job was expected to be well over 1k. 3 calipers, fluids, brakes and rotors were about 1250 ~ 1350 on average. The manager spoke with me and convinced me to inspect before I spend. As it turns out the brakes were grinding due to the driver not being aware of when to change the brakes. (Not me). I was also educated on how to properly handle self brake jobs and the importance of lathing the rotor before applying another set. Also I was educated about when calipers should be replaced and cheaper options than complete replacing. My car was returned with no additional grease or grime added. Brakes service was 429.99 in line with range typically paid. Fluids in similar ranges. Not cheapest, not most expensive. Older cars seen worked on, meaning trusted by common man. Pros: Education, saved money, bullets on carfax for car value. Does not charge others extra for people using visa rewards cards on their service. Only applies charges if you use one. Uses pressure to clean radiator. Will not do it if radiator is built where it can't handle it. Despite being a mechanic is hard work, you wouldn't think that they hated doing it.... Cons: The was a paper protector at the bottom of where the driver seats, not really a con but eh. Results: Will be back for more visits and counsel."

"Brought the car in to have the ac compressor replaced as well as the drier and switch. They only replaced the compressor and said that’s what was causing our issues. We said okay, we’ll trust you. Next day, wouldn’t ya know it the issue was still there. Brought the car back and said please just replace the drier and switch like we want. They said okay, and still only fixed a leak that they found. Again we figured we’d trust their judgement. Wouldn’t ya know it, same issue again. Finally brought it back a third time and they did the drier and switch like asked on our first trip. Air works great now under all conditions. They do good work, just might have to deal with them a little to get what you want done."

"Please ask for an estimate before showing up. Service clerk assured me NC charges $30+ for inspections when in reality I have gotten it over the years for around $13, and a family member recently got it for that much too in the same locality (Concord, NC). Also on the receipt it showed that the inspection was $13 and some change… very sketchy how they lie about the charges and how a change of oil and inspection turned out to be $136+ Also, my vehicle always gets about a charge for oil change of $50 or so, but here they charged $80+ for synthetic. The staff is really nice and helpful but not very transparent with pricing, etc. The charge to change the brakes (not full replacement-front only) is about $300+. They are super fast so that could be a plus for some folks and customer service is good; I wanted to cancel the oil change since I know I could get it cheaper but they were already draining it."

"Let me start by saying I prefer small businesses because they tend to care more than big business chains, in my experience. I found this place in Google. Looked at the reviews and decided to give it a shot. I’m so glad I did. The issues were the brakes, gotta have those. The entire process spanned a few weeks (cuz funds were tight) but the staff here were absolutely amazing. From my first visit, when Howard drove me home and picked me back up cuz he heard me mention paying for a Lyft. To my last visit, when Howard went above and beyond to ensure my vehicle was ready for a road trip that was EXTREMELY important to me. I’ve had a lot of cars and I’ve been to a lot of auto repair shops over the years, but never have I felt like I mattered as much as I did here. The pricing was more than fair. The service was amazing and extremely thorough. I will definitely be back (not for a good long while though). Thank you to every one at Fair Repair Auto Care for making me feel valued! Y’all are the best!!"

"Very friendly receptionist and the owner went above and beyond, in my opinion, to ensure everything was taken care of! Not to mention the waiting room decor was very unexpected, but in the best way! Definitely will be going back should the need arise."