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Firestone Complete Auto Care
378 George W Liles Parkway, Concord, North Carolina, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care is a trusted car repair and maintenance store located at 378 George W Liles Parkway in Concord, North Carolina. With a team of skilled technicians and top-of-the-line equipment, they provide a wide range of services to keep your vehicle running smoothly. From routine oil changes and tire rotations to complex engine diagnostics and repairs, Firestone Complete Auto Care is committed to keeping your car in top condition. Visit them today for all your automotive needs.
Photos of Firestone Complete Auto Care
378 George W Liles Pkwy, Concord, NC 28027, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 18:00
Sunday:
08:00 - 17:00
Reviews of Firestone Complete Auto Care
"Completely untrustworthy. This used to be my favorite place to go, but now they have proven themselves to be nothing more than crooks. Here are my last three experiences. April 2023 I brought one of my cars there for an oil change. I'm very familiar with the upsell that these places do, but this one was fraudulent. They tried to get me to do a North Carolina state inspection, even though it was last done in January and wouldn't be due until the next January. July 2023. Brought my other car for an inspection. They said that the ball joints were showing signs of where and they would fail it unless I spent $1100 to replace them. The same Firestone replace them 13 months prior to. Not only were they not covered by warranty, but they really weren't worn. Took the car to the Chevy dealer immediately after and they said that they were fine and passed my inspection. Again, this is looking like fraud. January 2024. Brought the first car back for an inspection. They tried to fail me for a K and N air filter that is 50 state legal. After that they tried to charge me for tire rotation in alignment even though I already had the lifetime version. Then they tried to sell me new tires because I was 2/10 less than brand new. Again completely unnecessary and completely fraudulent. The icing on the cake was the spark plugs. My car recommends spark plugs every hundred thousand miles. This location change them at 100,000 miles. I now have 171,000 miles and they're trying to tell me that they're due now even though they're not due for another 30,000 miles. Yet more fraud in the spirit of upsell They have become so obsessed with upsell that they will lie to you to try to get you to spend more. Do not go to this location ever"
"Do not come here if you want a job well done. My husband came here to get his tire changed and immediately after doing so a banging/scraping noise started emitting from the tire that was replaced. When he called to ask if there was anything that could’ve went wrong or anything they saw the man on the phone told him “the cameras show everything” and to take them to court. Days and mechanics later the noise is still prevalent and mechanics are puzzled as to what it could be. My husband went to check the lug nuts on his car and three were so loose that he could pull them off by hand and two were tightened. Save your money, time and stress do not come here !!"
"I had a headlight bulb go out and due to the steps needed just to change this bulb, decided to head to Firestone. Let me say that when my headlight was working, my lights were working great and as they should seeing as though we just purchased the vehicle as a CERTIFIED pre-owned. I made a 10am appointment and I overheard them saying they didn’t have the bulbs and had to order them yet they knew I was coming and what vehicle. Shortly there after, the woman came up to me and said whoever put the bulb in before had put it in crooked/bent and wanted over $300 to take the headlight assembly out to inspect it and fix it yet my lights were working 100% perfectly. They were however able to put a new bulb in but they said it might look “dimmer” than the other side but yet again, my lights were working 100% correctly. Later in the evening, I went to drive my car and the passenger headlight works but it’s completely misaligned and is facing so far right that it’s not even a useable light, it looks like a fog light. They either put the headlight in wrong or they broke something in the process and tried to cover it up by having me pay for it. Do not go to this location as now I will have to go back to the dealer and hope they just put the bulb in wrong and that it won’t cost me a lot of money to fix."
"Just bought four new tires a few weeks ago. Unfortunately, one landed a screw. Easy fix. Went back today, 10/1/2023. Waited over 45 minutes as we watched the mechanics stand around smoking, laughing talking, and the girl at the desk was more interested in how she appeared to the male mechanics. Unorganized, chaotic, unprofessional, and a complete waste of time. Ended up leaving to go to another tire care service and found one! In and out in less than 20 minutes. Fire Stone cares nothing about their customers. They are good at shucking and jiving, though! We will never spend another red cent at Fire Stone! You want excellent in tire service, discount tires, or Lupita's. Save your sanity, salvation, and money. You've been warned..."
"Dropped off my car at 8 for an alignment. At 9:30 they called me with a list of things they wanted to do to charge me more. Brakes included since they said they took off my wheels. It’s now 12 and they’re just now getting started on my alignment. If they tell you it’s gonna be two hours, best believe it’ll take four. Whatever they did to my car, it’s worse. Pulls straight to the left."
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