Firestone Complete Auto Care 8591 Concord Mills Boulevard, Concord, NC 28027

"Went there to get a tire plugged/ patched the nail was on the tread of a relatively new tire but I was told they could not fix it. So they could replace the tire for $167. I let them do it since I was traveling and had no time for B.S. this place is definitely a ripoff!"

"The Customer Service was exceptional. They listened carefully to my needs and provided expedient service while I waited in the brief time it took to service my vehicle."

"Prices seem fair to me and if there are potential auto problems they let me know and explain whether it is urgent or can wait. also, they always are pretty good at letting me know how long my wait may be."

"I'm from out of town and my car broke it's axle. I just did catch them open over the phone and the guy that answered gave me the name of a tow company and let me know what to do since it would be towed there after hours. Having his help with letting me know who to call that time of night was a blessing to me. The next morning I called and spoke with Carla. She was so pleasant and told me she would give me a call back as soon as they were able to get to my car. I believe it was the guy from the night before called me letting me know what was all wrong. I hate I can't recall his name. Anyhow, they had it fixed the same day even after realizing I had bigger problems than we thought in the beginning. They kept me up to date ( he and Carla) on the progress. The guy even helped get me the best price when he didn't have to. May God bless him and Carla for all they done for me. I will definitely recommend this place to anyone nearby that needs car repairs in the future. Thank you all so much"

"We have been going to Firestone for years, but we will NEVER go again. We purchased tires from them and were told that they would provide us with a lifetime of free tire rotations. My husband only received this deal because he told him that we would just get our tires from discount tire. It was notated on his account and very clear for everyone to see. Since receiving this deal, he was being told that his tires were being rotated like they were supposed to, but we realized that his tire tread was wearing way too quickly. So when my husband approached them about it, he was told that they have only rotated his tires once in the past 2 years. He explained that he could not understand why they had not done it when we had free fire rotations. They begin to explain that it was not possible for him to have this deal and that it was not located in the system. Upon going to a different Firestone, it was clearly identified that we did have that promotion and we printed it off for our records. The manger at the concord location called my husband a liar and said that they do not do those types of deals. My husband took all of this to corporate who never officially called us back. We were told that the regional manager was on vacation and that the University manger was filling in for him. He told my husband to bring the car up there and he would give us a good deal on new tires. He went up there and of course he was not there. He left a message for him to give us a call and of course, we heard nothing back. Firestone has caused us to have to buy all new tires in less than 2 years and completely treated us with disrespect. They did not follow through with what was promised AND in writing. We will NEVER step foot again in this establishment and will also make sure everyone else knows not to ever go here again."