Tello's Express Service 7001 East W.T. Harris Boulevard, Charlotte, NC 28215

"These people shouldnt even have a business i feel like i spent hundreds of dollars for the to cut my engine light off and tell me the problem is fixed"

"I wanted so bad to give this place a better review but this is the best I could do. I brought my son’s Hyundai Genesis here for transmission issues. They ended up replacing the transmission but did not make it off the lot (literally)and the car was doing the same thing. Come to find out the transmission that was put in was no good.... Smh. So i had to leave it again . Now the car will cannot be left over 3-4 hours without the battery dying. THIS WAS NOT HAPPENING BEFORE I TOOK IT TO TELLO’s. This had to short out something but I have to pay again for them to fix something THEY messed up. I’m not saying don’t go here but BUYER BEWARE!!!"

"Having used Tello's for the second time, I can highly recommend them for their work on my Hyundai Genesis. The inside staff was extremely helpful and Jamie (Jay) was more than proficient in his knowledge of the problem with my vehicle and the solution to repairing it. Thanks guys for a job well done."

"I brought my wife's BMW into their shop to have the starter replaced. $400 turned into $900 plus dollars. When we picked up the car we could barely get the car home. It was almost stalling out on the road the entire way home. My wife called them and they said they did not test drive it. Who does that. When we opened up the hood we found the , I won't even call him a mechanic, lunch scraps in our engine wadded up and stuffed in the block. I now have my vehicle at Kindred Auto on the 74 hwy. They just called me and asked me where my vacuum reservoir is. I called this shotty tow/garage and he tells me the part was never there even though it sits right next to the starter AND IT MUST BE REMOVED. IT IS ALSO IN THE MIDDLE OF THE ENGINE AREA AND THERE IS NO WAY TO GET TO IT WITHOUT TAKING EVERYTHING OFF FIRST. The mech told me it's not his problem. DO NOT TAKE YOUR CAR TO THIS SHOP. I own my business and I can tell you he would fired immediately for bad work and lying."

"This was one of the worst experiences! I would not recommend this shop for any repairs! I am taking other means for the damage done to my car. They did not keep their word on towing refund when the error is theirs and still want additional monies for towing. Your word is everything, but the pictures of what you did to my car are disturbing and am willing to share with anyone if it will keep you and others on the road safe. Tello's you need to stick to towing!"