Hendrick MINI

"Dear Philip, I hope this message finds you well. I wanted to take a moment to express my sincere appreciation for the exceptional service you provided during my recent visit to Hendricks Mini. Your promptness, attention to detail, and dedication to ensuring a smooth cancellation process for my warranties were truly impressive. Your willingness to gather all the necessary documents and submit the cancellation on my behalf made the entire experience hassle-free and efficient. It's not often that I encounter such outstanding customer service, and your professionalism did not go unnoticed. Your commitment to customer satisfaction reflects positively on Hendricks Mini, and I wanted to personally thank you for that. I genuinely look forward to the opportunity to do business with you again in the future. Your expertise and dedication have left a lasting impression, and I have no doubt that any future interactions will be just as positive. Once again, thank you, Philip, for making my experience at Hendricks Mini a memorable one. Wishing you continued success in your role, and I hope to see you again soon."

"I have been to Hendrick MINI several times and the guys in parts and service are great. Everyone is always friendly and accommodating. They’re great with their communications, keeping me up to date every step of the way. Thank you to Eric, Zach, Casey, Michelle, Bruce, Ray and all of the technicians that have spent time working on my car."

"Although I just had some routine service and an inspection scheduled for my wife’s Mini, the process was smooth and pleasant (including access to a loaner). I was curious about some possible modifications to the car and I asked some vague questions. The parts and service gentlemen were both extremely helpful with helping me sort out my plan including providing pricing info and a follow up voice message about what the service technician felt was possible. Really great experience."

"Went to purchase a car and Nick Roberts took us for a spin. My husband and I loved the car. Nick was awesome. He was polite and very patient with me and my husband. Really great to work with. We didn’t make our decision so we came back two days later and again we decided to sell our car so we left and once we sold we came back and bought the car. I’ve bought many cars before and worked with many sales employees but Nick is by far one of the best."

"I have lived in the Charlotte area since 2019 and there is no other place I would trust my MINIs to than Hendrick MINI! I'm on my 4th MINI, having had a 2010, 2012, 2021 and now a 2023! I'm so excited to be back in the MINI family! I recently bought a 2023 JCW MINI Cooper from there and the whole experience was very easy from start to finish. Special shoutout to Brian Barrack, who was able to transfer a car down from Hendrick BMW that I saw online so that I could test drive it and eventually call it my own! He was really good at keeping me informed during the whole process from bringing the car down from the other dealer to trying to locate a second key for my new vehicle. I have referred many MINI lovers to him personally because he's awesome! The Parts department was top notch in helping me find a replacement tow hook cover for the grill where an empty void was left by the previous owner. The car drives like a dream, and I'm looking forward to future MINI events! Thank you all so much!"