Service King Collision Rawlinson (Now Crash Champions) 148 Old Rawlinson Road, Rock Hill, SC 29732
About the Business
Service King Collision Rawlinson, now Crash Champions, is a premier car repair institution located at 148 Old Rawlinson Road in Rock Hill, South Carolina. With a team of highly skilled technicians and state-of-the-art equipment, we specialize in collision repair and restoration services for all makes and models of vehicles. Our commitment to quality craftsmanship and exceptional customer service sets us apart as a trusted leader in the industry. Whether you need minor dent removal or major collision repair, you can trust Service King Collision Rawlinson, now Crash Champions, to get your vehicle back on the road looking and performing its best.
Photos
Location & Phone number
148 Old Rawlinson Rd, Rock Hill, SC 29732, United States
Hours open
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"This is by far the worst "repair shop" I've been to. They rip you and/or insurance copy off to another level. The picture attached is of a "new OEM part". They will walk all over you any chance they can. And will lie straight to your face in a heartbeat. Never will I go back to this place. This is the back story in a nut shell: Upon drop off, we informed them that there was fluid leaking from our car where our car was damaged, and asked them to make sure they checked it out. Two days (on Christmas Day, in fact) after pick up while driving to family for Christmas , my car started smoking. We pulled over to look at it to find NO coolant in my car at all! They failed to look at what we asked them to, and actually I'm fact, they had to have even made the leak worse. They melted together a small bracket that holds my bumper/headlight instead of replacing it. This is causing my bumper to not align correctly and also buldge out. Looks very noticeable and pretty bad. Not the kind of work I expected. Honestly, I wouldn't be quite as made about the bumper thing if there werent all kind of issues after pick up. They also DRAINED my battery. We have a car with two batteries. When I dropped off the vehicle, our second battery was disconnected by us - it doesn't work properly and just pulls power from our main battery, killing the main battery in the process. Christmas Day we went to leave , and our car would not start. They had reconnected the two batteries and could not even be bothered to inform me that they did so! I get it if they had to, but they should have told me instead of me unexpectedly walking out to a dead car on Christmas. Thankfully, it was jumpable. Usually it is not jumpable when it's connected and we have to get an entire new battery. I called to try and get this resolved before leaving any kind of review or even contacting my insurance, and the man could really care less. He said we can drop it off and they can look at it next week, but it would be a while before it is fixed because of the "process". It should have been fixed correctly the FIRST time! We have three small children. I've already had to reschedule our THANKSGIVING/Christmas with extended family in another state because of not having my vehicle, and now because they didn't fix it the FIRST time, we are looking at not being able to go see family again because we can't drive a car that won't hold coolant four states away. Waiting weeks to get it fixed is unacceptable - it should have been fixed the FRIST time! We are supposed to leave Friday to visit family, and it clearly won't be ready by Friday. I'm not sure I even trust going back and getting this re-fixed with them. I am reaching out to my insurance, and I am hoping that we can take my vehicle someplace else."
"Staff was friendly and profesional when I brought my car in. When the car was ready all looked well and they sent s survey link which I completed as satisfactory. A couple of days after I picked it up I noticed a gap on one joint of the bumper they had fixed. I came in and they ordered a part and fixed it but it took about a month since bringing it in. Then took the car to wash and one of the back bumper sensors came lose and the rear brake system camera was not working properly. In I go again and they said they would order the bracket that holds the sensors in place. Never heard back for close to a month until I noticed some “fish eye” flaws on the repaired bumper and went back in for this. I mentioned the sensor bracket and this time they ordered them. Went back to the shop again to have this repaired. I pointed out some crease-like marks on the paint and I was told that I must have been hit and it caused the paint to crease. I mentioned that it must have happened when they left the gap on the bumper and I had to constantly “push” it back into place but they said they would not cover it under insurance and that they would “write” me an estimate for the repair. It’s been over two weeks and I’m still waiting to hear from them. Needless to say it’s been s frustrating experience with this shop and I would not recommend it."
"They did a great job on my repair. The customer service was excellent, and the repair was done in a very timely manner."
"I highly recommend coming to Service King! They did an excellent job repairing my car, communication was great and my car was fixed so quickly!"
"Our insurance company referred us to this location to have repairs done to our vehicle. They replaced the hood and bumper and painted our vehicle. It has now been 7 months and the paint is starting to chip. We took the vehicle to the shop to have them look at it and the service lady there was rude and unprofessional. She didn’t even look throughly at the vehicle before she stated that it was rock chips and not their work. She then proceeded to tell me that it was due to living on a dirt road with rocks which I don’t live on a dirt road and then told me it was due to driving on the interstate as well. I told her the vehicle barely gets driven due to my husband having a work vehicle. Obviously the 100% lifetime warranty/guarantee is only good when they want it to be and they definitely do not put the customer first. They will give you every reason under the sun to make it not their fault."
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