Valvoline Instant Oil Change

"We use Valvoline on Franklin Blvd all the time. I've been trying to call (says they open at 7) since 7, it is now 730 and I'm still getting the recording saying I have reached them outside of normal operating hours. I'm just trying to find out if there is someone for inspections at this time (inspections people seem to come in later)."

"They do a great job. They're knowledgeable, quick once you're in a bay, and reasonably priced (with regular coupons available). Go early in the day or mid afternoon, otherwise you'll wait a while."

"I have no problem with the staff, I got my whole family going to Valvoline. But the area manager, Alisha, is the least professional, rude, and most disrespectful manager I've ever dealt with. My sister took my car for an oil change to this Gastonia location for the first time and whoever did it didn't close my hood properly. So, as I was driving on the highway, the hood flew up and destroyed my widescreen. I wasn't even upset because my hood was a bit tricky to close due to a previous accident. It just wasn't right that they didn't inform her that the hood was still open before she drove away. I didn't fuss about it, I filed a claim and they agreed to pay me. So, because of the claim I had to deal with Alisha. It took them a whole month to send me my money. Because I agreed to the initial offer, Alisha acted like me asking for a fair compensation for my transportation was unheard of. Alisha even lied about our initial agreement on my transportation. The money was not even my problem but the disregard. Alisha was condescending and rude and definitely ruined Valvoline for me. I have never posted a review about anything until now. She really got on my last nerve"

"If you care about your car- please avoid at ALL cost. They changed oil and did an inspection and did not put the dipstick back. The manager Stacey- instead of admitting wrongdoing told me her boss said I could call corporate. Poor customer service! My SUV has 40,000 miles on it! And they could careless if my car engine blew up or not. She was very nonchalant because she is the last person under the hood! Run! And run fast if you don’t want the headache of poor service plus horrible customer service! Just admit you done wrong! Save yourself a headache and take your car someplace that cares. By the way I have a video taken from a reputable place that was horrified that my car was left in this condition."