Firestone Complete Auto Care

"They are always friendly, knowledgeable and extremely helpful. Not sure who the hiring manager is but everyone walks out with a smile on their faces! They are the best Firestone in the US in my opinion!"

"I have been to the Firestone on New Hope Road in Gastonia multiple times, and each time they are great! Friendly, helpful, professional, and fast. I will continue to seek service here because of their amazing team!"

"I was on a road trip and had an unexpected flat tire because of my brother in law. I called and came to Firestone and explained that I had my wife, dog, and sick baby in the car and we needed to get back for a pediatric appointment. Andrew and Benjamin readily helped me and got my out in 23 minutes. This is the best service I have gotten from any auto place in years. Highly recommend this place and Andrew and Benjamin!"

"Brought my car back to have a tire patched. Was told that all four of my Firestone brand tires needed to be replaced after only having them for two years and 40k miles. They had a 65k mile warranty. After being questioned, they finally said they would prorate my tires due to the warranty. Once deciding on just replacing two tires, we asked that since it was both the right side, that the new ones be placed on the front or back and not the same side. Once coming to pick the car up, both new tires were on the same side. When questioned, the lady at the front seemed very annoyed and bothered and definitely doesn’t need to be in customer service. She continued to mumble under her breath but the said that she would get the manager who also came across as annoyed. He agreed to move the new tires to the back but there was zero customer service or care. They are always trying to rip you off or make money off something that’s not required. We have been coming to Firestone for close to 20 yrs, including my extended family. The customer service has continued to decline."

"I had an outstanding experience at Firestone Complete Auto Care! Randall's exceptional service made my visit truly remarkable. He was incredibly helpful and friendly, addressing all my concerns with a smile. The team at Firestone took excellent care of my Chrysler Pacifica hybrid minivan, ensuring it ran perfectly. I can't thank them enough for their top-notch service, and I wholeheartedly give them a well-deserved 5-star rating!"