Pep Boys

"The absolute worse place to do business. The service work is fine but the customer service is terrible. My son waited 4 hours to have a tail light bulb replaced. He was told it would be one hour at 12 noon and his repairs were not done until 4pm. He asked if he should come back later and was told if he did they would not replace it. He's 17 and had no idea what do so he waited. I was out of town so he felt he had no choice. I tried calling the store but no one would ever answer. I even called their corporate office and they would not answer for them. I have 5 sons, all with cars as well as my wife and mine. We have done business with Pep Boys for years, but the service has gone downhill. We will never go to Pep Boys again, anywhere for any reason. If I could give negative stars I would. This is unacceptable."

"My experience was amazing I booked through a third party just for an oil change, the app was giving me issue and the front deck salesman Lu was absolutely amazing and patient. I would most certainly come back and recommend them to someone else."

"I had nothing but a bad experience dealing with pepboys. I had tires installed December 10th 2023 after leaving my steering wheel was shaking violently after my truck reached 45-50 mph I returned to have my tires looked at and balanced again everything seemed fine then the same exact thing happened again anytime i would go over 45-50 mph my steering wheel would shake violently. I made another appointment this being my third visit. My appointment was at 5pm on a Friday I show up around 4:50 and talked with Lou at the front counter and he tells me the technician in the back is too stressed to look at my truck that day so I would have to come back at a later time. I finally had enough and took my truck to bishop tire and auto and was in and out in about 30 minutes they found my right rear tire had a broken belt. I got them to put what they found in writing and returned to pepboys to have the tire replaced. I arrIved and talked with lou and he made a warranty claim to replace the tire. He originally told me they had the tire in stock and after 20 minutes of waiting in the lounge he came a notified me they did not have the tire in stock that they would have to order it from a store in Charlotte. So this makes the fifth time I had to come back all over something the technician could’ve caught on the second visit but I guess the technicians are careless, also the manager Michael is very unprofessional talking to customers over the phone. If I could give this place zero stars I would, overall terrible experience To any customers reading this i would recommend going to bishop tire and auto in mount holly where the technicians are honest and aren’t slimy"

"The staff seems to be very nice and courteous. However, after purchasing 4 new tires and having them mounted and balanced I noticed the car driving a bit weird. The TPMS had the following readings: driver front 47 psi, passenger front 32 psi, driver rear 45 psi, passenger rear 43 psi. Something as simple as tire pressure was so far off that it really makes me question the entire process."

"Called to ask what was a realistic time frame for repair.They were very honest and told me it could be an hour or maybe 30 additional minutes due to the fact if they had to remove cover part to get to the issue. Reason for this review, I had another appointment same day with another shop when asked the same question their response was could be an hour could be by close. WHAT? Don’t like inconsistently. You guys had me complete in 1 hour exactly as you stated. Super friendly and very knowledgeable.Will be making this my go to shop for my vehicle needs."