Michaels

"After Christmas sale on the item, I was looking for. 50% off. Good surprise. I would get five stars, but there was not much of a selection"

"I've been a loyal customer for years because my daughter loves crafting. But after this recent experience, I think it's time to say goodbye. So, I ordered five items online with a good discount. When I went to this store to grab them, only one item in the bag, and the other four got canceled because they were "out of stock." I tried to search for substitutes in the store and found the exact color pads and pan sets I ordered online. Checked my order, – same picture, brand, and product name. Then I brought the items to the cashier and asked if I could still buy them, the cashier said she wasn’t sure if they were the same. She told me I could buy them online or in-store but no more discount. Later I brought this to the online customer service rep. He said they had no control over specific store and suggested I buy in a different store, which is ridiculous. But he agreed to escalate it the management. Anyway I won’t buy from Michaels’s anymore."

"Had to purchase some fabric for crafting with my Grandson today. He rang the button at the cutting service and a wonderful attendant came quickly, cut our four fleece pieces, and all with a smile and kind words in regards to his project. At checkout, I had a coupon from the web that had expired and once again we encountered another helpful and kind young woman who found a working coupon code for us (20% off)! I would highly recommend Michael's in Cary not only for their merchandise but for their top rated customer service! We made this stuffed toy from a video game character! Spicy Bee"

"Wonderful experience with custom framing. My second time bringing a large print to be framed and again they did great work. The dimensions were a bit challenging but we were helped until a solution was achieved. Excellent custom service. I will be back for custom framing services in the future. Reasonably priced for upstanding work."

"A great place to get all your arts and crafts needs. Be sure to sign up with your email to get the promotion coupon and look out for the in store specials. We just spent $1.72 for two cookie cutters and a small baking pan. That's 80% off the regular prices."