HomeGoods 2106 Village Market Place, Morrisville, NC 27560

"HomeGoods is a regular jaunt for me, and the customer service has always been decent. Nothing near Chick-fil-A or Trader Joe's level of stellar customer service friendly and focused on customer experience, but an adequate level of decent. This time? Different story altogether! Let me tell you what happened... I could tell the store was crowded because parking was dufficult. Then, I hadn't planned to pick up much, so I hadn't grabbed a cart on the way in. I eventually find myself standing in the checkout line behind 10 or so people with both arms full. The line usually moves along. This time, we all stood in one place for a good 12 minutes with no movement. I begin to notice how annowing the country music is coming through the loud speakers. Also noticed that only 2 cash registers were open. I start to get annoyed. Surely, someone is going to call for backup, right?? A man appears and fires up register 3, then calls for backup for register 4. We start to move. Eventually, it's my turn and I get called to register 3. My arms are seized up because I've been holding these items for more than 20 minutes at this point. My fault, I know. But could I get a "Hello! Apologies for the wait!" Or how about a "Good afternoon! How are you today?" Or even a "Did you find what you came in for?" Nope. NOTHING. Not even eye contact! This dude didn't even grunt in my direction. I'm standing there not being acknowledged in the least. I had to force him to speak! What in the world?? He's doing the least, what, in the interest of time? As if it would slow him down to acknowledge me? Fine, I think to myself. Management will hear about this. I get my receipt and head toward the door, but turn back to the cashier at register one at the end, asking her where the manager is. Guess who?!?!? That same dude!! He was the manager!! I needed to report him to himself!! Comical. I had to laugh out loud while SMH. In that same instance, I overhear him actually greeting the people who came to his register after me. Engaging and polite. What? Oh, so you CAN do it when you so choose, eh? Noted. Night and day difference. Guess what else was different? Guess. Here's a hint: It was not the color of my shirt."

"Very nicely stocked and items are well-displayed at this location. The store was not very busy. Various clearance sections can be located throughout the store. Nice specialty foods section, as well as a great array of furniture and accessories. There really is something here for everyone. Great place to find a great housewarming, wedding or birthday gift."

"So many cute things for the home, patio, kids, pets. Waaaay more pillows to choose from than most stores. Located next for to Michael's, as of July 2020."

"Well merchandised store with lots of space to maneuver around with a cart. Great selection of merchandise and helpful staff. Easy access and plenty of parking."