T-Mobile

"Can't say I have enjoyed my short stint with T-Mobile as a whole. However, Shaqwareya, at this particular store, is the kindest person I've ever had the pleasure to be helped by in any phone store. She really listened when the customer service call center was unhelpful. She's the one the five stars are for."

"Just had the experience of dealing with Iris at this location. Firstly she had an attitude off the get go, got super condescending, and acted like we were stupid for asking follow up questions that she was vaguely explaining just to confirm that we were connecting the dots. I would be embarrassed to have her as an employee to represent your company, and even more disappointed to have to work with her from a customer standpoint. Outright embarrassing for T-Mobile"

"Be forwarned about T-Mobile in Forest City NC. I went in to sign up for home Internet and pick up a receiver/router and was told " just take it home and plug it in" . Next day I tried to set it up but had nothing but trouble. Tried calling Forest City store they told me call T-Mobile customer service. Spent an hour on phone with foreigner who tells me I need to return to store I bought from since they could not get my system set up correct must be defective . I then called Forest City store and I was told to request a return label be mailed to me to ship it to main company. They refused to service or exchange it stating that they are not a company store but a third party retailer ( franchise?). By that point I am so dissatisfied they can not service and refused to exchange, so I told them If they can not exchange it I will just return it to their store and get a refund. They then told me they can not accept returns I need to call company customer service and request a return authorization label and ship it to them. THE RECEIPT THEY PRINTED FOR ME STATES IF PURCHASED IN STORE I HAVE 14 DAYS TO RETURN TO SAME STORE ! How can they refuse a return legally when receipt states 14 day return policy? I called a T-Mobile store in Asheville and they told me even a franchise must exchange or return.. They offered to help and after having to drive over an hour into Asheville they exchanged unit for me and helped get everything set up and no charge and no problems. Please do not try to do business with Forest City franchise but call a store that is staffed by T-Mobile employees....."

"I just left two very friendly, helpful young ladies at T Mobile on Catawba Blvd, Hickory! I am a senior citizen and am not tech savvy when it comes to our latest gadgets. I went into T-Mobile looking for a new internet provider. Chelsea and Paola very extremely helpful. They guided me through the whole process. They downloaded the appropriate mobile app, set me up with everything I need at home, all the while making me feel I was in good hands!"