Caldwell Appliance Store

"Eight years ago, we remodeled our kitchen and purchased all new appliances from Caldwell Appliance, including a Bosch range, microwave, dishwasher and GE refrigerator. At that time, the sale went smoothly, delivery was prompt and the range kick drawer (which stopped working almost immediately) was repaired by Caldwell Appliance staff, although the fix did not last for more than a couple months. Recently, our microwave stopped working and the repairman evaluated it, along with the range drawer and a burner igniter, neither of which have worked in years. After telling us the microwave parts would be more expensive than purchasing a new one, I was instructed to visit the store and select a new one to be installed when the range was scheduled for repair. My husband and I visited the store and it was not a good shopping experience. None of the three people seated at the front acknowledged us and we found the microwaves and began to compare stocked items. Finally, a young man came over to us and we showed him the machine we thought would work. Since no prices are posted, the salesman told us he would check, but the machine we chose was on sale. We told him we would take that one, but wanted to know the price. When he came back from the front desk, he told us the machine was not on sale and the price was more than we expected. Since we had strolled through other parts of the store while we waited, we decided to not buy the microwave and to look at other stores. We rarely shop at Big Box stores and like to support local businesses so we drove to another store in Hickory and found the same model microwave for over $100 less than the Caldwell Appliance price. That machine has now been installed for 2 months and after several calls to Caldwell Appliance, we received a call from the repairman a few weeks ago to say he would be at our home within minutes. I explained it was not convenient for that time, but if he could wait a couple hours, it was possible. He called back less than 30 min. later and, again, I explained it was not a good time. A few days ago, I scheduled the repair with Mike and he told me the repairman could come on 12/5, but he might be able to make the repairs yesterday late afternoon. At 1:02 pm, the repairman left a vm stating he wanted to schedule the repairs and since I was in an appt, I returned his call at 1:50 pm and left a message that the rest of the afternoon would be great for the repair job. After discussing the lack of customer service and support, my husband and I decided we would no longer do business with Caldwell Appliance and I canceled scheduled repairs. My next call will be to Bosch whose customer service has always been excellent for us. I am sorry to leave a negative review for a local business, but the experience we had in the Caldwell Appliance store was what one expects from purchasing automobiles and even health care providers do a better job of scheduling than Caldwell Appliance's repair service. If you are looking for a locally owned appliance store that employs knowledgeable sales staff and competent after-sale service, there are better choices than Caldwell Appliance."

"Superb, knowledgeable & helpful sales. And boy, did I have questions and was indecisive! Great delivery. And service has come out right away, without ?, for 2- issues. We are elderly btw — and very pleased with Caldwell appliances."

"Taking advantage of elderly community. Do not let your family do business here. They’ve had a fridge for repair for almost a year, never informed our grandmother of anything. I finally took it upon myself to contact the owner he agreed to get her a new fridge. Guess what still not delivered weeks have past and they have an excuse every week. Lawyers and BBB contacted. Read their reviews and do not do business here. Elderly fraud at its finest. The owner should be ashamed. The warranty company they use also has numerous complaints."

"My experience with Caldwell Appliance Store has been spectacular. The entire team including Laurie, Ethan and Jerry were amazing! They had the dishwasher I needed in stock and it was installed the next day! The pricing was reasonable, customer service was excellent and the installation was perfect. Couldn't ask for anything more!"

"The employees at Caldwell Appliance provides excellent customer service which is important to me. They assisted me in choosing appliances including a washer and dryer. I am very satisfied with my appliances and the prices I paid. I had a few issues ordering a stove (because I changed it 2 times and it was during the COVID-19 pandemic), but David and Jay took care of the issues and was very receptive to my requests. I highly recommend this company."